Chauncia Tucker
Alford,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Teacher's Assistant
Hillcrest Educational Centers, Inc
01.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in class for unsafe or rule-breaking concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Veterinary Receptionist
Bilmar Veterinary Services
08.2022 - 01.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Clinical Office Coordinator
Spectrum Health Systems, Inc.
10.2020 - 08.2022
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Representative
Big Y Foods Inc.
11.2013 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided back up for customer service managers.
Education
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
Hooksett, NH10.2022
High School Diploma -
Monument Mountain High School
Great Barrington, MA06.2015
Skills
- Material Preparation
- Relationship building
- Task Prioritization
- Reading Comprehension
- Time Management
- Calm and patient demeanor
Timeline
Teacher's Assistant
Hillcrest Educational Centers, Inc
01.2024 - Current
Veterinary Receptionist
Bilmar Veterinary Services
08.2022 - 01.2024
Clinical Office Coordinator
Spectrum Health Systems, Inc.
10.2020 - 08.2022
Customer Service Representative
Big Y Foods Inc.
11.2013 - 05.2021
Bachelor of Arts - Creative Writing And English
Southern New Hampshire University
High School Diploma -
Monument Mountain High School
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