Chayenne Desouza
Dental Assistant
Framingham
Summary
Experienced and reliable dental professional with a strong background in both clinical and administrative roles. Skilled in treatment coordination, front desk management, call scheduling, and patient communication. Adept at managing busy schedules, verifying insurance, and ensuring smooth daily operations. Known for being organized, personable, and a quick learner with a passion for helping patients feel comfortable and confident in their care. Looking to bring my knowledge and versatility to a new opportunity where I can continue growing and making a difference.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Natick Family Dental
06.2024 - 05.2025
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Auditor
Sheraton Hotels
09.2023 - 06.2024
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Mentored new auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Executive Assistant
ST8 Up Entertainment
04.2017 - 08.2023
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
Education
Dental Assistant License -
Common Wealth of Massachusetts
05.2001 -
High School Diploma -
Norwood High School
245 Nichols St, Norwood, MA 02062 05.2001 -
Skills
Patient education
Dental radiography
Oral surgery assistance
Dental office administration
Medical records management
Medical billing and coding
Insurance claims
Patient intake procedures
Insurance billing
Appointment scheduling proficiency
Patient schedule management
Dental radiography techniques
Dental terminology
Timeline
Dental Assistant
Natick Family Dental
06.2024 - 05.2025
Auditor
Sheraton Hotels
09.2023 - 06.2024
Executive Assistant
ST8 Up Entertainment
04.2017 - 08.2023
Dental Assistant License -
Common Wealth of Massachusetts
05.2001 -
High School Diploma -
Norwood High School
05.2001 -
Similar Profiles
Ana RodriguesAna Rodrigues
Dental Assistant at Elite Dental Of NatickDental Assistant at Elite Dental Of Natick
Autumn WhiteAutumn White
Temp Registered Dental Hygienist at Archer Dental and Rusholme Family DentalTemp Registered Dental Hygienist at Archer Dental and Rusholme Family Dental
Eli CaplanEli Caplan
Volunteer at The Natick Farmers' MarketVolunteer at The Natick Farmers' Market
Ashley HillAshley Hill
Director at Mini-Miracles Early Education and Childcare CenterDirector at Mini-Miracles Early Education and Childcare Center
Ella RicherElla Richer
Swim Instructor at Little Flippers Swim SchoolSwim Instructor at Little Flippers Swim School