Outstanding Achievement Award Winer - times
Chaymae KCHIBEL
Terminal Operations Planner
Tangier
Summary
Results-driven Operations Planner with over 4 years of experience in high-stakes terminal environments. Expert in immediate intervention during operational deviations and crisis management. Specialized in customer service excellence, managing high-volume communications (email, phone, and team chats) to ensure third-party requests and complaints are handled with top-notch care. Proven ability to lead and align a team of 12+ members to meet strict operational objectives.
Overview
7
7
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Terminal Operations Planner
APM Terminals TC1 - MAERSK
01.2022 - Current
- Deviation Intervention: Monitor daily operations in real-time, executing immediate corrective actions when challenges arise to maintain 100% of terminal objectives.
- Customer Experience Excellence: Serve as the primary contact for third-party communication, managing high-volume emails and phone calls with "top-notch" care and rapid resolution.
- Team Leadership and coaching: An assignment of 3 months as Planning Supervisor, as part of my development plan, to lead, synchronize and coach a team of 12+ members, to ensure cross-departmental alignment and operational continuity.
- Complaint Resolution: Manage complex complaints from third-party logistics providers, turning bottlenecks into positive service outcomes through transparent communication.
- Communication Mastery: Use channels of communication to provide instant updates to stakeholders, reducing information lag and improving reaction times.
End of Studies Intern
SEWS-Maroc
03.2021 - 06.2021
- Using lean tools to analyze and detect waste inside a production line.
- Implement Kaizens all along the working stations of the production line to eliminate waste.
- Learn how to read and analyze changes requested by the customer to update the design of the product (car wire).
Intern Engineer
CMCP-IP
07.2019 - 08.2019
- First internship as an observant engineer to witness the production supply chain of cardstock.
Education
Engineering Diploma - Industrial And Logistics Engineer
Nationale School of Applied Sciences
Kenitra, Morocco07-2021
High School Diploma - undefined
IBN-AL-Haytam Highschool
Kenitra, Morocco06-2016
Skills
- Operational Resilience: Immediate intervention and on-spot solution proposing during workflow shifts
- Customer Service Management: Expert handling of B2B/third-party emails, calls, and real-time chat support
- Team Leadership: Coordinating a team of 12 members to ensure KPI alignment and terminal efficiency
- Multilingual Coordination: Seamless communication in Arabic, English, and French
Accomplishments
- Excel/VBA for creative problem solving - Coursera
- Level 1/2 - Lean Practitioner Preparation
- Level 3 - Lean Bootcamp (Problem solving - 5S - Standardized Process)
Certification
Excel/VBA for creative problem solving - Coursera.
Interests
Timeline
Terminal Operations Planner
APM Terminals TC1 - MAERSK
01.2022 - Current
End of Studies Intern
SEWS-Maroc
03.2021 - 06.2021
Intern Engineer
CMCP-IP
07.2019 - 08.2019
High School Diploma - undefined
IBN-AL-Haytam Highschool
Engineering Diploma - Industrial And Logistics Engineer
Nationale School of Applied Sciences
Hobbies
- Yoga: Practiced regularly for 2+ years to enhance focus, concentration, and emotional intelligence, ensuring a calm and controlled approach during high-pressure operational shifts.
- Running & Hiking: Endurance activities that build grit, perseverance, and planning skills
- Traveling: Passionate about exploring diverse cultures, which has developed resourcefulness, adaptability, and cross-cultural communication—skills vital for coordinating with international third parties