Cheryl Kelley
Orange
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
16
16
years of professional experience
Work History
Meaningful Day Coordinator
CRJ
Orange
02.2026 - Current
- Supported program implementation by preparing materials and supplies for activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinated activities and events for diverse groups and interests.
- Developed creative themes and schedules for events and programs.
- Coordinated with other staff to ensure proper supervision of participants during activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted clients with daily living activities and personal care tasks.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with clients to understand their needs and preferences.
- Documented client progress and activities in daily logs accurately.
- Supported clients in engaging in recreational and social activities regularly.
- Followed safety protocols and guidelines to ensure client well-being consistently.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Responded promptly to emergency situations according to established protocols.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Assisted patients with recreational activities such as reading books or playing board games.
- Accompanied clients to doctor's appointments and outings when necessary.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Answered questions from family members regarding patient's condition or care plan.
- Transported clients from one location to another in an efficient manner.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported clients in daily activities and personal care routines.
- Assisted with conflict resolution among residents during group activities.
- Monitored client behavior and reported significant changes to the team.
- Facilitated recreational group activities to promote social interaction.
- Maintained a safe environment by following established safety protocols.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Responded promptly to any emergency situations that may arise within the residence.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Made regular rounds to keep residents and areas safe and secure.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Prepared meals and assisted clients with laundry and household chores.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
Residential Counselor
CRJ
Athol
02.2025 - 02.2026
- Supported individuals in daily living activities and personal care tasks.
- Assisted clients in developing life skills and achieving personal goals.
- Monitored client behavior and reported concerns to supervisory staff.
- Facilitated group discussions to promote social interaction and communication.
- Maintained a safe and clean living environment for residents.
- Documented client progress and incidents accurately in reports.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Responded promptly to any emergency situations that may arise within the residence.
- Made regular rounds to keep residents and areas safe and secure.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Prepared meals and assisted clients with laundry and household chores.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Developed and deepened relationships with residents and fellow staff.
- Provided appropriate feedback and information to help residents succeed in program.
- Supervised medication administration according to physician instructions.
- Supervised self-administration of medications for residents.
- Interfaced with residents to address and resolve complaints or grievances.
- Answered telephones and routed calls or delivered messages.
Manager
Village Pizza and Subs
Baldwinville
12.2010 - 02.2025
- Managed daily operations to ensure efficient service at Village Pizza and Subs.
- Supervised staff training to enhance customer service and operational skills.
- Coordinated inventory management, ensuring adequate stock levels at all times.
- Developed schedules to optimize workforce efficiency during peak hours.
- Implemented food safety protocols to maintain high standards of hygiene.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Oversaw cash handling procedures, ensuring accuracy and security in transactions.
- Collaborated with suppliers to negotiate pricing and streamline delivery processes.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Prepared food items according to safety and sanitation standards.
- Operated kitchen equipment and maintained cleanliness in the work area.
- Assisted customers with orders and addressed dietary preferences.
- Collaborated with team members to streamline food preparation processes.
- Monitored inventory levels and restocked supplies as needed.
- Ensured proper labeling and storage of food products to avoid spoilage.
- Trained new staff on operational procedures and safety protocols.
- Implemented waste reduction strategies during food preparation activities.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Monitored inventory levels of food items used during meal services.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Assisted with unloading deliveries from suppliers into storage areas.
- Replenished condiments at customer tables as needed.
Education
GED
Gardner, MASkills
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Clear communication
- Team leadership
- Coaching and mentoring
- Medication administration
- Daily living skills
- Activity coordination
- Client support
- Behavioral intervention
- Crisis management
- Safety compliance
- Documentation accuracy
- Boundaries establishment
- Residential care
- Resident counseling
Timeline
Meaningful Day Coordinator
CRJ
02.2026 - Current
Residential Counselor
CRJ
02.2025 - 02.2026
Manager
Village Pizza and Subs
12.2010 - 02.2025
GED