Cheryl White

Lead Customer Service Analyst processing in coming technical cases from customers, tracking orders, processing module exchanges and module exchange orders. Helped troubleshoot for customers resolving any customer issues that may have arose. I created customers yearly maintenance visit for the FSR's so as they were able to schedule a visit, enter and track their time and issues if any at the customer sites. I did this for 2 regions. Maintained daily workflow within the company and processed daily cases opened online by our customers. I opened cases for technicians called Quick Fixes and added the appropriate notes and any other comments if an FSR needed additional technical support. Helped in the training of new staff within the department.

• Increasing efficiency and reducing errors in the team''s workflow.
• Introduced quality assurance measures that significantly reduced error rates in case management activities.
• Reduced average call handling time with effective problem-solving techniques and clear communication skills.

• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.