CHETHAN PUTTARAJU
Woburn,MA
Summary
Accomplished IT lifecycle professional with a decade of experience in providing support for Microsoft 365, Azure Entra ID (Azure AD), Intune, and endpoint management in the biotech industry and research laboratories. Expertise in designing, deploying, and managing enterprise solutions that enhance productivity, security, and regulatory compliance within controlled environments. Specialized in Microsoft 365 administration, Exchange Online, SharePoint, Teams, and security solutions for seamless collaboration and data protection. Proficient in Azure-based identity management, including Entra ID, Conditional Access, Privileged Identity Management (PIM), and hybrid AD configurations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Microsoft 365 Senior Engineer
TrnDigital
01.2020 - Current
- Manage and maintain Active Directory (AD) and Entra ID infrastructure.
- Implemented and managed role-based access control (RBAC) and conditional access policies.
- Troubleshoot authentication issues, SSO configuration.
- Implemented Multi-Factor Authentication (MFA) and password policies.
- Manage SSO (Single Sign-On) with third-party applications via SAML, OAuth, or OpenID Connect.
- Design and Implement Zero Trust Architecture
- Providing training and awareness programs to educate employees on security best practices and Zero Trust principles.
- Executive IT Support: Provide white-glove IT support to senior executives, including rapid response to issues related to laptops, mobile devices, conferencing tools, and enterprise applications.
- Automate tasks using PowerShell scripting.
- Familiarity with M365 Security & Compliance Center, Defender for Office 365.
- Set up Intune within the organization, including configuring policies and settings
- Set up devices to be managed by Intune, ensuring proper integration and functionality
- Create and manage configuration profiles, compliance policies, and conditional access policies to secure devices and applications
- Implemented security policies to protect organizational data, including encryption, password policies, and threat protection
- Monitor and report on device compliance, ensuring all devices meet the organizational security standards
- Configured conditional access policies to restrict access to corporate resources based on device compliance and health
- Mentored and guided team members in new tasks and project designs
- Reviewed project plans and provided feedback for cost savings or optimization
- Implemented and utilized business tools for complex projects with minimal technical oversight
- Part of the End-User Services Team in daily operations, prioritizing productivity and security
- Oversee the end-user hardware lifecycle, ensuring optimal performance and adherence to security standards
- Coordinate employee onboarding and offboarding across locations, integrating secure access protocols
- Oversee Help Desk tickets and Depot Services, monitoring SLA adherence and coordinating quick issue resolution
- Develop and enforce IT policies, procedures, and training, particularly integrating cybersecurity best practices
Senior System Analyst
CHR SOLUTIONS INDIA PVT LTD
11.2014 - 01.2020
- Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership
- Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed
- Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team
- Responsibility on maintaining O365, troubleshooting, emails (calendar sync, user issues, restore data, data missing in OneDrive, inbox issues, email generaling etc
- Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services
- Windows Server administration experience including Windows 2008/2012
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Supports Intranet sites built on SharePoint 2013, 2016, 2019 and Office 365
- Provides SharePoint support to end-users
- Experience SharePoint backup, replication and migration
- Experience handling export/import, backup/restore of SharePoint Farm, Site Collections and Sites
- Prepared variety of different written communications, reports and documents
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Delivered services to customer locations within specific timeframes
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Technical Help Desk
Skypro Technology
04.2014 - 10.2014
- Proficient in handling escalated calls and providing level 1 Technical Support to end-users
- Perform Activation/Deactivation & handle other technical Issues & other Application tools
- Maintaining all Clients machines
- Microsoft Outlook, configuration, backup, troubleshooting
- Provided business-clients with efficient support - Responded to phone calls, emails
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Maintained composure and patience in face of difficult customer
- Proficient in Internet related applications such as Web Browsers & E-Mail clients
IT Engineer
Tathasthu Technologies Pvt Ltd
01.2012 - 07.2012
- Administration and Management of entire desktop IT Infrastructure of Consero Solutions India Pvt Ltd with a Team of 2 engineers
- Maintenance of LAN with more than 200 Laptop & Desktop systems
- Day to Day tasks with Desktops Related issues involving installation, configuring, troubleshooting
- Installation & troubleshooting of windows XP/windows7/2003/2008 server operating systems
- Configuring and troubleshooting of mail client outlook 2003, outlook2007,2010,2013
- Maintaining & Troubleshooting of LAN and VPN Issue
- Installing, configuring, and resolving Network and Local printers
Education
Bachelors's - Computer Application
C V Raman University
12.2016
Diploma - Electronics And Communications Engineering
Board of Technical Education
06.2012
Skills
- Zero Trust Architecture Implementation
- Identity & Access Management (IAM)
- Endpoint Security & Compliance
- Executive IT Support
- Automation & Scripting
- Hybrid Identity & Synchronization
- Microsoft 365 & Third-Party Integrations
- Microsoft 365 Administration & Architecture
- Exchange Online & Email Security
- Microsoft Intune & Endpoint Management
- Vendor & Third-Party Coordination
- Third-Party Software Patching
- Maintaining Biotech Lab Devices and Application
Certification
- AZ - 900: Microsoft Azure Fundamental
- MS-700: Microsoft Teams Administrator Associate
- 70-346: Managing Office 365 Identities and Requirements
- 70-331: Core Solutions of Microsoft SharePoint Server 2013
Timeline
Microsoft 365 Senior Engineer
TrnDigital
01.2020 - Current
Senior System Analyst
CHR SOLUTIONS INDIA PVT LTD
11.2014 - 01.2020
Technical Help Desk
Skypro Technology
04.2014 - 10.2014
IT Engineer
Tathasthu Technologies Pvt Ltd
01.2012 - 07.2012
Diploma - Electronics And Communications Engineering
Board of Technical Education
Bachelors's - Computer Application
C V Raman University
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