Chhem Chhom
Lowell,MA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
Work History
Medical Assitant/Medical Receptionist
Dr. Del Rio
Dracut, MA
11.2023 - Current
- Assisted in patient intake process, ensuring accurate documentation and efficient flow.
- Supported physicians during examinations, enhancing patient comfort and care quality.
- Managed scheduling of patient appointments, optimizing clinic workflow and resource allocation.
- Conducted routine lab tests and procedures, maintaining strict adherence to safety protocols.
- Educated patients on medication management and treatment plans, improving health literacy and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Taught patients about medications, procedures, and care plan instructions.
Medical Office Secretary
Orthopedic Surgical Associates
Chelmsford, MA
08.2020 - 09.2022
- Answers all incoming calls and route to appropriate designations
- Schedule all patients appointments either for Telehealth or In office visits
- Maintains Providers schedule to make sure there are no overbookings
- Retrieve Insurance prior Authorizations for all Imaging ordered by Providers
- Check in and check out patients
- Schedule any future appointments patient may require
- Collect copayments
- Discuss payment plans with patient who may have a high balance
- Efficient with Athena scheduling
- Reconcile batches for end of day closing
- Handles all workers Compensation and Motor Vehicle claims
- Problem Solve billing discrepencies
Medical Secretary
Westford Internal Medicine
09.2019 - 08.2020
- Answers all incoming calls and route to appropriate designations
- Schedule all patients appointments either for Telehealth or In office visits
- Maintains Providers schedule to make sure there are no overbookings
- Retrieve Insurance prior Authorizations for all Imaging ordered by Providers
- Check in and check out patients
- Schedule any future appointments patient may require
- Collect copayments
- Discuss payment plans with patient who may have a high balance
- Reconcile batches for end of day closing
Lead Frontdesk
Dr. Dental Haverhill MA
Haverhill, MA
07.2018 - 09.2019
- Worked Closely with Manager
- Ensured all charts were properly prepped for next day appointments
- Ensured all frontdesk staff arrived on time for their shift
- Oversee the front desk staff to make sure all duties were completed for the day
- Verified all insurance breakdowns to determine each patient eligibility and cost for future appointments
- Responsible for submitting daily claims
- Worked with insurance companies to retrieve prior authorizations
- In Charge of weekly inventory for the office
- Daily Deposits
- Focused on schedules to ensure were filled and productive
- Communicated with Manager/regional manager regarding weekly production and patient count
- Presented patient with treatment plans/discussion of payment plans and offered care credit
- Daily meetings with front staff to ensure the office is meeting expectations of patient care
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MASkills
- Knowledge of healthcare business admin
- Knowledge of Various healthcare insurances
- Knowledge of billing and referral management
- Knowledge of various electronic medical records applications
- Very strong attention to detail
- Ability to maintain composure under pressure
- Understand that patient care is priority
- Excellent troubleshooting skills
- Covid Vaccinated
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR- experience with Athena, E Clinicals works, EPIC
- Vital signs monitoring
Timeline
Medical Assitant/Medical Receptionist
Dr. Del Rio
11.2023 - Current
Medical Office Secretary
Orthopedic Surgical Associates
08.2020 - 09.2022
Medical Secretary
Westford Internal Medicine
09.2019 - 08.2020
Lead Frontdesk
Dr. Dental Haverhill MA
07.2018 - 09.2019
High School Diploma -
Greater Lowell Technical High School