Chouaib Mawoud
Casablanca,CAS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
Languages
3
3
Certifications
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Cabin Senior
Etihad Airways
Abu dhabi
08.2014 - 06.2020
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Information Technology Customer Service
Tazmas
Casablanca
09.2013 - 04.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Onboarded new temps by entering into the website and setting up in time clock.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Cabin Crew (interpreter)
Orient Thai Airlines
Bangkok
05.2010 - 06.2013
- Served customers in a friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
High School Diploma -
Imamm Albukhari
Casablanca,Morocco 11.2006 - 06.2009
Skills
Organized
High performance standards
Decision making
Flexible & Adaptable
Microsoft Outlook, Word and Excel
Certification
Quality management system, Etihad Airways
Timeline
Social media policy, Etihad Airways
04-2019
Incident and emergency management, Etihad Airways
02-2018
Quality management system, Etihad Airways
02-2015
Cabin Senior
Etihad Airways
08.2014 - 06.2020
Information Technology Customer Service
Tazmas
09.2013 - 04.2014
Cabin Crew (interpreter)
Orient Thai Airlines
05.2010 - 06.2013
High School Diploma -
Imamm Albukhari
11.2006 - 06.2009