CHRIS COLON
Boston
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Mclaren Oakland Hospital
Pontiac
03.2025 - 01.2026
- Monitored hospital premises to ensure safety and security for staff and patients.
- Conducted regular patrols to identify and report security hazards or suspicious activity.
- Responded promptly to emergencies, coordinating with medical and law enforcement personnel.
- Trained new security staff on protocols, emergency procedures, and equipment usage.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Report writing incident reports that would occur in the facility
Security
Dana Farber Cancer Institute
Boston
04.2020 - 05.2023
- Continuously patrolled hospital common areas
- Secure entrances and check in patients, directing them to correct department.
- Respond to emergencies throughout hospital including Code Blues
- Open common areas to public in morning and greeting patients and employees.
- Making sure employers and patients follow CDC health guideline protocols due to COVID-19.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Investigated suspicious activities and persons to maintain security of premises.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security
Freight/Receiving
Home Depot
Somerville
01.2018 - 06.2020
- Responsible of loading and unloading merchandise and updating and keeping accurate inventory records
- Serving customers, maintaining safe and clean and shoppable department
- Inspecting products and other accessories from manufactures which also included shipping and receiving.
- Assisted in receiving, stocking and distribution of merchandise.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified and noted count and condition of cargo received.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded trucks.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
Kitchen Assistant
Aramark
Fenway
01.2018 - 01.2019
- Provided customer service for customers, customer satisfaction, attended incoming customers with their incoming purchase, was responsible for handling cash register and for opening/closing store.
- Responsible for preparing and cooking food and serving it to customers.
- Carried food supplies, equipment and utensils from work and storage areas.
- Cleaning and sanitizing of work areas, tables, utensils, dishes, etc.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Customer Service Representative
Getaway Laundry
Jamaica Plain
01.2015 - 01.2017
- Professionally built rapport with clients to ensure their future business.
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
- Determined charges for services requested, collected deposits or payments, or arranged for billing.
- Resolved customers billing questions or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science - Criminal Justice
Bunker Hill Community College
Charlestown, MA, USSkills
- Interior and Exterior Patrol
- Customer service
- Photography
- Driving
- Criminal Law Knowledge
- Report Writing
- Safety and Security
- Report Generation
- Communication skills
- Microsoft Office
- Computer skills
- Superior Customer Service
- Outlook
Certification
- Driver's License
- BLS Certification
- Firearms License
- First Aid Certification
- CPR Certification
- Class D Security
- Taser Certification
- Lockup Arrest & Control
Languages
Fluent in Spanish
Timeline
Security Officer
Mclaren Oakland Hospital
03.2025 - 01.2026
Security
Dana Farber Cancer Institute
04.2020 - 05.2023
Freight/Receiving
Home Depot
01.2018 - 06.2020
Kitchen Assistant
Aramark
01.2018 - 01.2019
Customer Service Representative
Getaway Laundry
01.2015 - 01.2017
Associate of Science - Criminal Justice
Bunker Hill Community College