Chris McHugh
Dorchester
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
Work History
Case Manager
Community Day Center Of Waltham
Waltham
10.2021 - 09.2024
- Provided crisis intervention support for clients in emergency situations.
- Participated in professional development activities related to case management best practices.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided hands-on and proactive leadership to community services staff.
- Reviewed treatment plans against individual goals and healthcare standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Carpet Cleaner
Beckwith Carpet
Quincy
01.2012 - 05.2016
- Maintained inventory of supplies and ensured that they are properly stored between jobs.
- Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
- Submitted and explained verbal and written estimates of cleaning services costs in advance.
- Assessed previously stained areas for complete removal and sprayed room freshener to complete cleaning process.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Inspected carpets for damage prior to cleaning process.
Education
GED -
Billerica High School
Billerica, MA01-2004
Skills
- Crisis intervention
- Electronic record keeping
- Treatment plan review
- Case assessment
- Advocacy services
- Client intake
- Resource management
- Effective communication
- Conflict resolution
- Community outreach
- Grant writing
- Problem-solving
- Needs assessment
- Relationship building
- Client meetings
- Client advocacy
Timeline
Case Manager
Community Day Center Of Waltham
10.2021 - 09.2024
Carpet Cleaner
Beckwith Carpet
01.2012 - 05.2016
GED -
Billerica High School