CHRIS MCLAUGHLIN
WABAN
Summary
Results-driven logistics professional specializing in route optimization and performance analysis. Proven success in enhancing delivery processes and customer satisfaction through effective driver coordination and compliance management.
Overview
14
14
years of professional experience
Work History
Route Zone specialist
Primo Brands
Newton
03.2023 - 05.2026
- Developed and implemented routing strategies that streamlined delivery processes, ensuring timely and accurate delivery of goods.
- Coordinated driver schedules to ensure timely pickups and drop-offs across regions, enhancing reliability.
- Coordinated driver schedules to ensure timely pickups and drop-offs across regions, enhancing reliability.
- Analyzed route performance data to identify improvement opportunities in logistics.
- Facilitated communication among dispatch, drivers, and management to swiftly resolve issues, improving operational flow.
- Developed and implemented routing strategies that streamlined delivery processes, ensuring timely and accurate delivery of goods.
- Coordinated with other departments to ensure that all customer orders were processed correctly and delivered on time.
Service manager/ Routing Specialist
Quench USA Inc.
Newton
05.2014 - 05.2018
- Oversaw customer service initiatives that improved client satisfaction and loyalty.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Developed training programs for new service staff on product knowledge.
- Facilitated communication between sales and service teams for seamless operations.
- Led troubleshooting efforts for technical issues with water systems and equipment.
- Coordinated maintenance and repair efforts to minimize equipment downtime.
- Analyzed service performance data to pinpoint specific areas for operational enhancement.
- Monitored service performance metrics to identify areas of improvement.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored service performance metrics to identify areas of improvement.
- Performed root cause analysis on recurring problems encountered by customers.
Service Technician
Atlas Watersystems
Waltham
04.2012 - 05.2014
- Diagnosed technical issues in water filtration and purification processes, delivering effective solutions that ensured system reliability.
- Utilized diagnostic tools to assess system performance and implement necessary improvements.
- Troubleshot electrical circuits using schematics to resolve complex customer issues.
- Performed routine maintenance on water treatment systems and equipment to ensure optimal performance.
- Conducted on-site installations of new water treatment systems for clients, enhancing operational efficiency.
- Collaborated with team members to streamline service delivery, leading to improved response times for client support.
- Educated customers on proper maintenance practices for water systems, strengthening long-term relationships and enhancing customer satisfaction.
- Maintained detailed records of service activities, repairs, and parts utilized.
Education
High School Diploma -
Newton North
Newton, MA06-1990
Skills
- Logistics management
- Route optimization
- Driver coordination
- Compliance management
- Performance analysis
- Customer relationship management
Timeline
Route Zone specialist
Primo Brands
03.2023 - 05.2026
Service manager/ Routing Specialist
Quench USA Inc.
05.2014 - 05.2018
Service Technician
Atlas Watersystems
04.2012 - 05.2014
High School Diploma -
Newton North