Christopher Price
Onset
Summary
An A+ Certified Technician with a passion for learning new things. I have an innate understanding for advanced technical concepts and specialize in the ability to translate them into easily understood language. I see technology as a means to help people lead more fulfilling lives and I want to use my skills to empower others in any way I can.
Overview
16
16
years of professional experience
1
1
Certification
Work History
System Support Engineer III
Surterra Wellness
09.2022 - 05.2025
- Remote and on site support of 60+ Locations between 4 states.
- Setup and ongoing maintenance of multiple generations of POS software including but not limited to hardware installation, networking, and systems testing(LeafLogix, Dutchie, & Flourish)
- Setup, testing, and ongoing maintenance of multiple generations of payment infrastructures.
- Ecomm support, discount setup and maintenance.
- Software/Hardware consultation
- Front and Backend support of multiple generations of SSO solutions including OKTA & Microsoft
- Deployed and maintained Microsoft Intune Endpoint Manager
- Identify issues beyond the scope of our resources and communicate with vendors to find quick solutions to software issues or hardware replacement/repair needs.
Training Supervisor/Patient Service Associate
Surterra Wellness
06.2018 - 09.2022
- Interviewing, onboarding, orientation, and scheduling of new employees.
- Educate clients and staff on a wide range of products and technology always making sure to find the language or learning style to fit each individual's unique needs.
- Provide coaching and feedback for the development of new trainees and maintain open communication with the training and management team on each trainees' progress
- Liaison between departments to create and keep up to date all educational materials with particular emphasis on maintaining all State and Town Mandated compliance standards.
- Train new and current employees on policies and procedures associated with daily dispensing activities while adhering to all State and Town compliance guidelines.
- Train new and current employees on navigating a wide variety of developing and ever-changing systems with particular emphasis on troubleshooting day to day issues that arise from the constant rollout of new software versions and POS enhancements.
Operations Manager/Education Specialist
Verizon Wireless
01.2016 - 06.2018
- Manage whole store inventory and perform monthly audits
- Train Operations team on inventory management and systems navigation.
- Facilitate group classes with clients on device usage and maintenance.
- Train Sales and Technical support staff to implement creative troubleshooting and education methods on an ever changing landscape of devices and platforms with emphasis on unsurpassed customer relations.
- Install proprietary software on Demo devices and oversee the maintenance and rollout each new security infrastructure.
Mobile Repair Technician
Flextronics
10.2009 - 08.2011
- Engage in troubleshooting and repair of a wide variety of hardware and software platforms.
- Setup and maintenance of client's Corporate/Enterprise Email services.
- Implement creative troubleshooting techniques when interfacing data between differing OS or platforms to meet each clients unique needs.
- Educate clients on device maintenance and usage via group & 1 on 1 training sessions.
Education
A+ Certificate - Information Technology
Lafayette Technical College
Lafayette, LASkills
- Database administration
- Virtualization technologies
- Hardware installation
- System troubleshooting
- Mobile device management
- Network administration
- Server management
- Software configuration
- Remote assistance
- User support
- Customer education
- Ticketing systems
Certification
A+ Certificate
Timeline
System Support Engineer III
Surterra Wellness
09.2022 - 05.2025
Training Supervisor/Patient Service Associate
Surterra Wellness
06.2018 - 09.2022
Operations Manager/Education Specialist
Verizon Wireless
01.2016 - 06.2018
Mobile Repair Technician
Flextronics
10.2009 - 08.2011
A+ Certificate - Information Technology
Lafayette Technical College