Christelle Stella MWILA WA KUMWALA
Administration & Human Resources Specialist
Lusaka
Summary
Christelle Stella is a nurse background who has completed significant training in secretary in the DRC, then human resources management at the Lusaka Open Business College and a Master degree. She masters English and French spoken as well as written and have worked in various organizations in both countries in the field of medical, mining sectors and cross border trade companies.
Stella is goal-oriented Human Resources Specialist with 10+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
20
20
years of professional experience
5
5
Languages
Work History
Sales and Marketing Officer
CHEREX
09.2021 - Current
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
- Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
- Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
- Provided training and mentorship to junior team members, fostering a culture of continuous improvement and high performance.
- Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
HR Manager
University of Lubumbashi
09.2017 - 09.2021
- Guided leaders and students on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed lecturers-students relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed personnel disputes by employing conflict resolution techniques.
HR Coordinator
KIPOI SEK, Tiger Resources
07.2012 - 09.2017
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Maintained human resources information system and kept employee files up to date and accurate.
Nurse Practitioner
Anvil Mining
06.2012 - 07.2012
- Enhanced patient satisfaction through effective communication and compassionate care.
- Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
- Educated patients on disease prevention and management strategies, promoting healthier lifestyles.
- Provided medical services and care to patients with chronic and acute conditions.
- Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
Pharmacist
Centre Medical Du Centre Ville
05.2011 - 05.2012
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
Nurse
Centre Medical Du Centre Ville
02.2008 - 05.2011
- Infirmiere
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Nursing Assistant
JONH ADLER
10.2005 - 11.2007
- Infirmiere chargee de la consultation prenatale et la vaccination des enfants et femmes enceintes
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
Master of Science - Human Resources Management
University of Lubumbashi
Lubumbashi 05.2001 -
Langue et Litterature Anglaise - undefined
University of Zambia (UNZALAC)
Lusaka08.2017
Secretariat de Direction - undefined
Institut de Langues Moderne (ILM)
Lubumbashi09.2013
Sante Public - undefined
Universite de Lubumbashi (UNILU)
Lubumbashi08.2007
Soins Infirmiers - undefined
ISTM/UNILU
Lubumbashi08.2005
Humanite Pedagogique - undefined
Institut Mwana wa Mtu
Lubumbashi08.2002
Skills
Marketing plan development
Recruitment and team development
Teamwork and collaboration
Business development and planning
Problem-solving abilities
Operations management
Client relationship management
Time management abilities
Verbal and written communication
Document management
Organizational skills
Staff supervision
Activités extra-professionnelles
Assistante de recherche de sept. 2013 à ce jour ISC, Lubumbashi
Informations personnelles
- Date de naissance: 25 juillet 1984
- Lieu de naissance: Lubumbashi
- Permis de conduire: Permis de conduire nationale
- Sexe: Femme
- Nationalité: Congolaise
- État civil: Mariée
Timeline
Sales and Marketing Officer
CHEREX
09.2021 - Current
HR Manager
University of Lubumbashi
09.2017 - 09.2021
HR Coordinator
KIPOI SEK, Tiger Resources
07.2012 - 09.2017
Nurse Practitioner
Anvil Mining
06.2012 - 07.2012
Pharmacist
Centre Medical Du Centre Ville
05.2011 - 05.2012
Nurse
Centre Medical Du Centre Ville
02.2008 - 05.2011
Nursing Assistant
JONH ADLER
10.2005 - 11.2007
Master of Science - Human Resources Management
University of Lubumbashi
05.2001 -
Langue et Litterature Anglaise - undefined
University of Zambia (UNZALAC)
Secretariat de Direction - undefined
Institut de Langues Moderne (ILM)
Sante Public - undefined
Universite de Lubumbashi (UNILU)
Soins Infirmiers - undefined
ISTM/UNILU
Humanite Pedagogique - undefined
Institut Mwana wa Mtu