Christina Duquette
Agawam
Summary
Process-driven management professional with several years of experience in operations, production management, organizational development, and team building within diverse industries. Highly adept in planning, coordinating, and executing successful business strategies.
Overview
11
11
years of professional experience
Work History
Operations Manager
Ann Gish
West Springfield
04.2022 - Current
- Direct end-to-end order fulfillment across five warehouse locations, overseeing daily operations, and customer service for a high-end luxury linen brand.
- Responsible for inbound and outbound logistics operations, including palletization, shipping documentation, and carrier scheduling for high-volume domestic and international freight.
- Streamline logistics and operational workflows to improve efficiency and reduce costs, while coordinating strategic scenario planning with stakeholders to ensure long-term success.
- Recruit, onboard, and lead a six-person team, defining roles, setting goals, and optimizing workflows to drive consistent quality and long-term success.
Staffing Consultant
Masis Staffing Solutions
Springfield
04.2021 - 04.2022
- Managed full-cycle staffing for 20 clients, including temporary-to-hire and direct placements; handled job postings, sourcing, interviewing, onboarding, payroll, and employee oversight.
- Conducted job site walkthrough to assess risks and develop Job Safety Analyses, ensuring employee safety and compliance.
- Delivered exceptional customer service to clients and employees through ongoing support and weekly check-ins to ensure satisfaction.
Business Operations Manager
Snapchef Culinary Training and Staffing
Springfield
10.2019 - 05.2020
- Staffed 125+ weekly shifts across corporate and higher education sites, providing proactive communication and issue resolution.
- Managed the full workforce lifecycle: recruiting, onboarding, payroll, supervision, retention, and employee relations.
- Led Springfield office operations, including FastTrack logistics, inventory, purchasing, AP, vehicle maintenance, and customer service.
Operations Coordinator
Smith College
Northampton
09.2014 - 10.2019
- Scheduled and managed over 1,500 campus events per semester using 25Live; coordinated room setups and equipment needs.
- Recruited, onboarded, and trained over 40 student staff biannually to ensure full coverage each semester.
- Designed and implemented a values-based staffing program to align student staff with professional office standards.
- Managed office operations, including payroll, purchasing, budget oversight, accounts payable/receivable, and administrative support.
Education
MBA - Entrepreneurial Thinking and Innovative Practices
Bay Path University
Longmeadow, MA01-2017
BS - Management
Roger Williams University, Gabelli School of Business
Bristol, RI01-2013
Study Abroad Program -
University of Wollongong
Wollongong, Australia01-2012
Skills
- Microsoft Office Suite
- Perfect Fit ERP
- UPS Worldship Database
- Fedex Ship Manager
- 25Live scheduling software
- Workday
Community Engagement
- Habitat for Humanity: Work Site Volunteer - Coordinate and participate in the annual staff volunteer day.
- Friends of the MA Veterans Memorial Cemetery (Agawam): Events Volunteer- Support annual fundraiser and assist with various cemetery events.
- Smith College Staff Council: Activities Board Member ('16-'19) - Planned and executed staff events to support engagement and community building
- American Foundation for Suicide Prevention: Volunteer Assistant ('13-'17) - Supported volunteer recruitment and retention efforts
- Springfield Rifles Women's Rugby: Activities Board Member ('13-'16) - Organized social and recruiting events to support team growth
Awards
- Spotlight Award - Smith College ('19) Recognized for showing tremendous support of the Workday Implementation Team.
- Spotlight Award - Smith College ('17) Recognized for quick problem solving and logistical support during Family Weekend.
Timeline
Operations Manager
Ann Gish
04.2022 - Current
Staffing Consultant
Masis Staffing Solutions
04.2021 - 04.2022
Business Operations Manager
Snapchef Culinary Training and Staffing
10.2019 - 05.2020
Operations Coordinator
Smith College
09.2014 - 10.2019
MBA - Entrepreneurial Thinking and Innovative Practices
Bay Path University
BS - Management
Roger Williams University, Gabelli School of Business
Study Abroad Program -
University of Wollongong