CHRISTINA FRANCISCO
Plainville
Summary
Driven to work efficiently and accurately to maximize team and overall company success. Learns new processes quickly, and contributes in fast-paced environments. Contributes help where necessary to keep the service flowing smoothly. Eager to learn, take on special projects, and assist in a multi-faceted daily mission.
Overview
26
26
years of professional experience
Work History
Production Technician
Neta
Franklin
10.2022 - Current
- At Neta, I have worked in Joint, Fresh Pack, Kitchen, and now I am in Mips.
- I have cross-trained in many departments, and I know I will continue to learn everything I can to help me do my job to the best of my ability.
- I have trained on packaging out product and learned to read the schedule to help with daily tasks.
- Collaborate closely with product to ensure accurate weighing and packaging with proper labeling, prepared for shipment.
Cafeteria Staff Member
Town Of Wrentham
Wrentham
09.2017 - 06.2018
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Provided exemplary service to students, staff, and visitors.
- Tracked meal purchases and accepted payments at cash register.
Senior Bank Teller
Citizens Bank
Cranston
01.2007 - 11.2011
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided customers with appropriate literature on banking products and services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Supervisor
Avenue
Cranston
10.2001 - 11.2005
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Trained staff associates and equipped to comply with company policies and procedures.
Customer Service Supervisor
Kmart
Cranston
10.2001 - 11.2005
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
Janitor
C & W Cleaning
Cranston
09.1999 - 04.2003
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Checked in and stocked inventory throughout facility.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
Cranston High School East
Cranston, RI01.2002
No Degree - Liberal Arts And General Studies
Community College of Rhode Island
Warwick, RISkills
- Cross-department collaboration
- Surface sanitation and cleaning
- Customer service excellence
- Data tracking and reporting
- Team mentoring
- Customer interaction management
- Best practices adherence
- Regulatory compliance
- Safety standards implementation
- Time management
- Employee training
- Team leadership
Timeline
Production Technician
Neta
10.2022 - Current
Cafeteria Staff Member
Town Of Wrentham
09.2017 - 06.2018
Senior Bank Teller
Citizens Bank
01.2007 - 11.2011
Customer Service Supervisor
Avenue
10.2001 - 11.2005
Customer Service Supervisor
Kmart
10.2001 - 11.2005
Janitor
C & W Cleaning
09.1999 - 04.2003
High School Diploma -
Cranston High School East
No Degree - Liberal Arts And General Studies
Community College of Rhode Island
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