Christina Grillo
Hudson
Summary
Accomplished professional with expertise in data collection and analysis, honed at the Bank of New York (formerly Bank of New York Mellon). Customer-oriented, with several years of experience building relationships. Skilled in utilizing digital tools to optimize processes and boost operational efficiency. Strategic-thinking and highly motivated, with a background in sales and customer service. Known for problem-solving and a desire to take on new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialized Reporting Analytics Associate
Bank of New York
Westborough
11.2022 - Current
- Ensured data integrity through regular audits and quality control processes.
- Assisted in streamlining reporting processes to improve efficiency and accuracy.
- Nurtured connections with external clients.
- Ensured data integrity through regular audits.
- Worked with cross-functional teams to develop strategies for improving overall process efficiency.
- Identified reports and audits for digital automation in order to reduce the need for manual processing.
- Supported testing of AI algorithms, reporting issues to enhance performance and reliability.
Benefits Specialist II
BetterCare Insurance Services
11.2021 - 11.2022
- Utilized strong product knowledge to effectively convert casual shoppers into customers.
- Assisted members with insurance benefits to ensure that their needs were met.
- Mentored small cohort of agents to secure success of start-up
- Contributed to sales metrics to drive business growth.
- Showcased exceptional communication skills while engaging with customers and team members.
Sales Coach Manager
Coverance Insurance Solutions
Long Beach
07.2020 - 11.2021
- Developed and implemented sales training programs to improve agent performance.
- Conducted regular performance evaluations to identify areas for improvement for sales agents.
- Provided ongoing coaching and feedback to sales agents to enhance their skills and knowledge.
- Analyzed sales data and trends to identify opportunities for growth and improvement.
- Participated in sales meetings and strategy sessions to drive sales performance and results.
Education
English Literature -
University of Massachusetts Boston
Boston, MA05.2019
Skills
- Effective communication
- Client management
- Team collaboration
- Conflict resolution
- Data collection and analysis
- Reporting automation
Certification
- Alteryx Core Designer Certification
References
References available upon request.
Timeline
Specialized Reporting Analytics Associate
Bank of New York
11.2022 - Current
Benefits Specialist II
BetterCare Insurance Services
11.2021 - 11.2022
Sales Coach Manager
Coverance Insurance Solutions
07.2020 - 11.2021
English Literature -
University of Massachusetts Boston
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