Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Christina Grillo

Hudson

Summary

Accomplished professional with expertise in data collection and analysis, honed at the Bank of New York (formerly Bank of New York Mellon). Customer-oriented, with several years of experience building relationships. Skilled in utilizing digital tools to optimize processes and boost operational efficiency. Strategic-thinking and highly motivated, with a background in sales and customer service. Known for problem-solving and a desire to take on new challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Specialized Reporting Analytics Associate

Bank of New York
Westborough
11.2022 - Current
  • Ensured data integrity through regular audits and quality control processes.
  • Assisted in streamlining reporting processes to improve efficiency and accuracy.
  • Nurtured connections with external clients.
  • Ensured data integrity through regular audits.
  • Worked with cross-functional teams to develop strategies for improving overall process efficiency.
  • Identified reports and audits for digital automation in order to reduce the need for manual processing.
  • Supported testing of AI algorithms, reporting issues to enhance performance and reliability.

Benefits Specialist II

BetterCare Insurance Services
11.2021 - 11.2022
  • Utilized strong product knowledge to effectively convert casual shoppers into customers.
  • Assisted members with insurance benefits to ensure that their needs were met.
  • Mentored small cohort of agents to secure success of start-up
  • Contributed to sales metrics to drive business growth.
  • Showcased exceptional communication skills while engaging with customers and team members.

Sales Coach Manager

Coverance Insurance Solutions
Long Beach
07.2020 - 11.2021
  • Developed and implemented sales training programs to improve agent performance.
  • Conducted regular performance evaluations to identify areas for improvement for sales agents.
  • Provided ongoing coaching and feedback to sales agents to enhance their skills and knowledge.
  • Analyzed sales data and trends to identify opportunities for growth and improvement.
  • Participated in sales meetings and strategy sessions to drive sales performance and results.

Education

English Literature -

University of Massachusetts Boston
Boston, MA
05.2019

Skills

  • Effective communication
  • Client management
  • Team collaboration
  • Conflict resolution
  • Data collection and analysis
  • Reporting automation

Certification

  • Alteryx Core Designer Certification

References

References available upon request.

Timeline

Specialized Reporting Analytics Associate

Bank of New York
11.2022 - Current

Benefits Specialist II

BetterCare Insurance Services
11.2021 - 11.2022

Sales Coach Manager

Coverance Insurance Solutions
07.2020 - 11.2021

English Literature -

University of Massachusetts Boston
Christina Grillo