CHRISTINA MCCARTHY
Milton
Summary
Dynamic Senior Account Manager offering expertise in building partnerships and retaining key accounts. Proven track record of exceeding sales targets and delivering exceptional customer satisfaction. Strong leader with proficiency in influencing decision-makers and devising successful sales strategies. Committed to driving customer success and advancing initiatives.
Overview
7
7
years of professional experience
Work History
Senior Account Manager, Account Manager
Ellevation Education
01.2020 - Current
- Led sales presentations and product demonstrations in a variety of settings (1:1 meetings, conference sessions, user gatherings) effectively communicating value propositions and driving sales conversions.
- Crafted expert sales demo scripts and resources for the entire sales team to drive successful product expansion.
- Expertly collaborated cross-functionally with Customer Success and Product Managers to communicate customer needs and enable impactful software improvements.
- Consistently achieved and exceeded $2 million ARR quota.
- Successfully brought in the state of AL as a customer by winning RFP and negotiations with state-level decision makers facilitating a multi-year contract.
- Cultivated strategic relationship with stakeholder at RIDE, aligning the goals of the department to the offering of Ellevation Math, securing an expansion of 19 new schools.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Developed and maintained strong relationships with key stakeholders, serving as the primary point of contact for customer inquiries, concerns, and escalations.
- Developed individualized account plans for each district to make Ellevation an invaluable resource ensuring product retention and expansion.
- Led negotiations on contract terms, pricing, and renewals, resulting in increased profitability and contract extensions.
Partner Development Associate
Ellevation Education
04.2019 - 01.2020
- Utilized various prospecting techniques, including cold calling and email campaigns to engage potential customers and schedule qualified appointments.
- Collaborated with sales team to ensure smooth handoff of qualified leads, providing comprehensive background information and ensuring seamless transition through the sales pipeline.
- Consistently exceeded monthly and quarterly lead generation targets, resulting in increased sales and market expansion.
Elementary Teacher
Norwood Public Schools
08.2016 - 04.2019
- Implemented literacy instruction, covering phonemic awareness, phonics, decoding, vocabulary, and reading comprehension.
- Developed rigorous mathematics units, emphasizing hands-on experiences.
- Established and maintained positive relationships with students and families.
- Implemented RTI strategies, collaborating to set goals, provide intervention, and track student progress.
Education
Master of Education - Moderate Special Education
Boston College
Boston, MA08.2014
Bachelor of Arts - Elementary Education
Boston College
Boston, MA05.2013
Skills
- Relationship Management: Cultivating strong client partnerships, understanding needs, ensuring satisfaction
- Strategic Planning: Developing and executing account plans for growth and risk mitigation
- Communication: Excellent verbal and written skills for proposals, customer communication, and collaboration
- Analytical Skills: Utilizing data and analytics for informed decisions and strategic customer management
- Software Implementation: Product and technical expertise, delivering on execution promises, driving usage and customer impact
Tools
Salesforce, Groove, Gong, ChurnZero, Google Suite, Soapbox
Timeline
Senior Account Manager, Account Manager
Ellevation Education
01.2020 - Current
Partner Development Associate
Ellevation Education
04.2019 - 01.2020
Elementary Teacher
Norwood Public Schools
08.2016 - 04.2019
Master of Education - Moderate Special Education
Boston College
Bachelor of Arts - Elementary Education
Boston College
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