Christina Ruiz Rodriguez
Springfield
Summary
Organized and reliable professional with expertise in managing patient intakes and supervising staff in healthcare settings. Demonstrates strong crisis intervention abilities and a commitment to quality care through effective communication and team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Intake Coordinator
Behavioral Health Network
Springfield
07.2022 - Current
- Assist Carlson Recovery Center and New View Section 35
- Consulted with health insurance companies and billing departments to ensure accurate processing and compliance
- Review Insurance and determine if the program accepts
- Supervised and trained new staff to enhance service delivery and team efficiency
- Managed on-call duties to provide immediate support and assistance.
- Monitors staff EHR alerts and helps with technical difficulties
- Monitored Talk soft reports and data to identify trends and improve quality measures
Recovery Specialist Per Diem
BHN Carlson Recovery Center
Springfield
08.2022 - 10.2025
- Facilitated growth, independence, and safety of individuals
- Collaborated with nursing staff to ensure quality patient care
- Recorded and documented patient vital signs, including temperature and blood pressure.
- Report any program specific and safety maintenance concerns
- Completing program specific forms, documentations and progress
- Oversaw daily meetings and tracked attendance for program compliance
- Completing individually assigned duties such as room checks, Patient laundry, etc
- Maintain a clean working area for staff and patient lounge
Education
Billing and Coding Administration -
Branford Hall Career Institute
Springfield, MA01-2013
Skills
- Patient intake and discharge
- Patient intakes/discharge
- EHR management
- Charting expertise
- Data Management
- Documentation procedures
- Charting proficiency
- insurance verification
- Vital signs monitoring
- quality improvement
- Quality improvement
- Charting
- Database Administration
- data analysis
- problem solving
- crisis intervention
- Follow-up skills
- Client intake
- team leadership
- staff training
- customer relationship management
- Motivational skills
- Calm under duress
Certification
- Health Claims Specialist Diploma
- HIPAA & 42 CFR Part 2 (BSAS)
- ASAM Criteria (BSAS)
- De-escalation and Conflict Management
- Compliance and Safety Refresher - Annual Sign-off, 2025
- HR Fundamental Lunch and Learn Fair Labor 2/2025
- HR Fundamental Lunch and Learn Supervision and providing feedback
- HR Fundamental Lunch and Learn employee Relation and EAP
Timeline
Recovery Specialist Per Diem
BHN Carlson Recovery Center
08.2022 - 10.2025
Lead Intake Coordinator
Behavioral Health Network
07.2022 - Current
Billing and Coding Administration -
Branford Hall Career Institute