Christine Archer
Halifax,MA
Summary
Dynamic healthcare professional with extensive experience at Beth Israel Deaconess Hospital-Milton, excelling in patient flow management and HIPAA compliance. Proven ability to train and mentor staff, enhancing team performance and patient satisfaction. Proficient in EHR systems, ensuring accurate medical records management while delivering exceptional customer service.
Overview
31
31
years of professional experience
Work History
Unit Coordinator
Beth Israel Deaconess Hospital-Milton
Milton, MA
06.2003 - Current
- Coordinated patient admissions and discharges, ensuring seamless transitions within the healthcare facility.
- Trained new staff on hospital protocols and procedures, fostering a knowledgeable and compliant workforce.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Medical Records Clerk
Medical Record Associates
Weymouth, MA
05.2007 - 05.2017
- Managed patient records with precision using electronic health record (EHR) systems.
- Ensured compliance with HIPAA regulations for patient confidentiality and data security.
- Organized and maintained physical and digital medical records for efficient retrieval.
- Streamlined record-keeping processes, enhancing workflow efficiency within the department.
Medical Records Clerk
Encompass Rehab Hospital
Braintree, MA
05.1995 - 2003
- Collaborated with healthcare professionals to facilitate accurate documentation processes.
- Trained new staff on medical record protocols and EHR software usage.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Education
High School Diploma -
Scituate High School
Scituate, MASkills
- New admissions
- Scheduling management
- Appointment scheduling
- Medical terminology
- Software knowledge (Epic, Meditech)
- Patient flow
- HIPAA compliance
- Training and mentoring
- Medical records management
- Unit reception
- Customer service
- Excellent communication
Timeline
Medical Records Clerk
Medical Record Associates
05.2007 - 05.2017
Unit Coordinator
Beth Israel Deaconess Hospital-Milton
06.2003 - Current
Medical Records Clerk
Encompass Rehab Hospital
05.1995 - 2003
High School Diploma -
Scituate High School