Christine DiRocco
Lowell
Summary
Highly skilled Representative with over 20 years of experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
25
25
years of professional experience
1992
1992
years of post-secondary education
Work History
Loan Imaging Rep I
Enterprise Bank
Lowell
2019.11 - Current
• Delivery of awarded, resolution based, exceptional customer service expertise.
• Demonstrates impactful communication skills with all levels of operation.
• Drives new customer business revenue through team motivated trade shows.
• Banking technology, software, computer skills.
• Cross selling services through clearly prioritized goal setting.
Sales and Service Representative
Northern Bank & Trust
Chelmsford
2008.05 - 2019.11
- Day to day transaction processing
- Products and Service sales directly to consumers
- Provide excellent customer service
- Account and loan servicing
- New business, trade shows and marketing
- Previous Teller
Claims Administrator
Arbella Insurance
Tewksbury
2001.07 - 2007.12
- Transcriptionist (10 claims per day)
- Claims Administration
- MA State Registry Contact
Bank Teller
Boston Federal Savings Bank
Bedford
2000.06 - 2001.07
- Deposits and withdrawals
- Open customer accounts
- Provide exceptional customer service
Education
Greater Lowell Technical High School
Tyngsboro, MASkills
Subpoenas, Meridian Link originated/non-originated consumer loans, Dynamic cases, residential files/non-residential files, commercial files, trailing docs, merging files, QC trailing docs, monthly reporting update, DDL’s Truist Loans, Mass Housing Loans, Rocket Loans
Affiliations
Volunteer Tiger An’s Tae Kwon Do, Lowell, MA
2001-2009
Bookkeeper, Student Accounts, Public Relations and Special Events Coordinator, Inventory
Timeline
Loan Imaging Rep I
Enterprise Bank
2019.11 - Current
Sales and Service Representative
Northern Bank & Trust
2008.05 - 2019.11
Claims Administrator
Arbella Insurance
2001.07 - 2007.12
Bank Teller
Boston Federal Savings Bank
2000.06 - 2001.07
Greater Lowell Technical High School