Open To Work
CHRISTINE HURLEY
Shrewsbury
Summary
Dynamic professional in business operations and finance with a track record of enhancing customer satisfaction. Skilled in resolving complex issues and collaborating with stakeholders to optimize processes. Proven ability to maintain high performance metrics while managing diverse service requests.
Overview
6
6
years of professional experience
Work History
Retirement representative
Empower
Denver
02.2023 - 06.2026
- Interacted with customers through inbound calls, addressing inquiries and processing requests.
- Achieved and maintained a high level of customer satisfaction and performance metrics
- Delivered professional service with a pleasant phone demeanor and strong communication skills
- Managed a wide array of service requests including account maintenance and withdrawal requests
- Delivered a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
- Created a positive service experience by confidently navigating problems and finding solutions independently
- Navigated between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls
Shareholder Services Specialist II
BNY Mellon
Westborough
03.2021 - 11.2022
- Serviced shareholders and broker dealers daily by processing inquiries within established service level agreements.
- Educated shareholders on new technology and clarified information or actions required in client mailings.
- Reviewed and escalated issues to Manager or Team Leader for resolution.
- Provided feedback to Team Leads regarding client trends to identify potential technology or service enhancements
- Mentored and trained new employees, completed all required internal and external training
- Met or exceeded all monthly internal and external metrics for quality, efficiency, and production.
Shareholder Services Specialist II
Aerotek
Westborough
06.2020 - 03.2021
- contracted with BNY Mellon to support shareholder services operations.
Education
Bachelor of Science (B.S.) - Business Administration, concentration in Finance
Northeastern University
Boston, MABoston, MA
Skills
- Retirement planning
- Attention to detail
- Client advocacy
- Strategic analysis
- Problem solving
- Attention to detail
- Customer service and support
- Issue resolution
- Relationship development
- Communication proficiency
- Attention to detail
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Retirement representative
Empower
02.2023 - 06.2026
Shareholder Services Specialist II
BNY Mellon
03.2021 - 11.2022
Shareholder Services Specialist II
Aerotek
06.2020 - 03.2021
Bachelor of Science (B.S.) - Business Administration, concentration in Finance
Northeastern University