CHRISTINE K. ROBERT
New Bedford
Summary
To obtain a full-time position in an office managerial field within a dynamic agency or organization that will utilize my exemplary interpersonal talents, organizational ability, as well as develop advanced clerical skills, in order to assist the company reach their designated goals.
Overview
28
28
years of professional experience
Work History
Spa Coordinator
Spa Larimar
08.2020 - Current
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Handled payroll duties, guaranteeing accurate and punctual compensation for salon personnel.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
Store Manager
Pier 1 Imports
07.1999 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Salon/Spa Manager
Medaesthetic Salon & Day Spa
05.2007 - 04.2018
- Respond to customer inquiries or complaints
- Schedule guest appointments
- Maintain client databases
- Coordinate facility schedules to maximize usage and efficiency
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
- Develop or implement marketing strategies
- Sell products, services, or memberships
- Recruit, interview, or hire employees
- Assess employee performance and suggest ways to improve work
- Inventory products and order new supplies
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines
- Schedule staff or supervise scheduling
Assistant
Testa, Hurwitz & Thibeault
01.1997 - 02.2006
- Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system
- Prepare for trial by performing tasks such as organizing exhibits
- Direct and coordinate law office activity, including delivery of subpoenas
- File pleadings with court clerk
Education
Associates -
Katherine Gibbs Business School
Boston, MA06.1994
Skills
- Clerical
- Administration and Management
- Personnel and Human Resources
- Customer and Personal Service
- Time Management
- Troubleshooting
- Customer service
- Commitment to quality and service
- Appointment scheduling
Timeline
Spa Coordinator
Spa Larimar
08.2020 - Current
Salon/Spa Manager
Medaesthetic Salon & Day Spa
05.2007 - 04.2018
Store Manager
Pier 1 Imports
07.1999 - 09.2020
Assistant
Testa, Hurwitz & Thibeault
01.1997 - 02.2006
Associates -
Katherine Gibbs Business School
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