Christine Normand
Springfield
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
19
19
years of professional experience
Work History
Server/Bar Tender
Villa Napoletana
East Longmeadow
01.2006 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Steaming Tender
Palmer
07.2019 - 03.2020
- Set up tables in between patrons to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Cal Mare, MGM Casino
Springfield
01.2018 - 07.2019
- Set up tables in between patrons to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Upheld high standards of sanitation in accordance with health department regulations.
Manager
Burgundy Brook Cafe
Three Rivers
01.2013 - 12.2018
- Established processes to ensure efficient workflow throughout the organization.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Trained employees on additional job positions to maintain coverage of roles.
- Delegated work to staff, setting priorities and goals.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Belchertown High School
Belchertown, MA06-1999
Skills
- Customer-centered relationship development
- Attention to detail for a quality customer experience
- Management of small business operations
- Multi-tasking and efficiency
- Vendor relationships and management
- Problem solving
- Cash handling
- Cleanliness standards
- Point of sale (POS) system operations
Timeline
Server
Steaming Tender
07.2019 - 03.2020
Server
Cal Mare, MGM Casino
01.2018 - 07.2019
Manager
Burgundy Brook Cafe
01.2013 - 12.2018
Server/Bar Tender
Villa Napoletana
01.2006 - Current
High School Diploma -
Belchertown High School
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