Christine Robertson
Auburn
Summary
Senior Subrogation Representative with 30 years of experience in claim management and negotiation. Proven ability to collaborate across teams, delivering exceptional customer service while managing complex claims and fostering positive relationships. Committed to driving results and promoting best practices in subrogation management. Seeking to leverage extensive industry knowledge in a competitive field.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Senior Subrogation Representative
MAPFRE Insurance
Webster MA
03.1996 - Current
- Mentored coworkers, providing training on best practices and regulatory compliance in subrogation.
- Analyzed complex claims to identify potential subrogation opportunities, ensuring thorough investigation and documentation.
- Collaborated with legal teams to negotiate settlements, reducing disputes and expediting resolution timelines.
- Developed and implemented process improvements, streamlining workflows for enhanced operational effectiveness.
- Participated in regular team meetings, sharing insights on best practices and emerging trends within the field of subrogation management.
- Negotiated settlements with responsible parties, obtaining favorable terms for the company while minimizing legal costs.
- Provided exceptional customer service when interacting with claimants or policyholders throughout the claims process.
- Streamlined processes for identifying potential subrogation opportunities, improving case outcomes.
- Engaged in cross-departmental communication efforts, fostering collaboration between underwriting, claims, and recovery teams.
- Collaborated with legal teams to develop strong cases for litigation, leading to successful judgments in favor of the company.
Residential Support Staff Member
Seven Hills Foundation
Worcester, MA
1995 - 03.1996
- Assisted individuals with daily living skills to promote independence and personal growth.
- Supported implementation of individualized care plans tailored to meet diverse needs of residents.
- Collaborated with team members to deliver high-quality support services and improve resident satisfaction.
- Documented resident progress and incidents accurately, ensuring compliance with reporting standards.
- Contributed to a positive community atmosphere by facilitating group activities and fostering strong relationships among residents.
- Improved residents'' overall well-being through careful monitoring of their physical and emotional health, promptly addressing any concerns.
- Upheld resident privacy by maintaining confidentiality in all interactions involving sensitive information.
- Ensured medication compliance by administering prescribed medications in accordance with established guidelines.
Education
Bachelor of Science - Sociology
Worcester State University
Worcester, Massachusetts, MASkills
- Coverage & Policy Interpretation
- Comparative & Contributory Negligence Negotiation
- Settlement Negotiation
- Evidence Gathering & Documentation
- Team collaboration
- Liability Investigation & Analysis
- Claims Management Systems
- Statute of Limitations Monitoring
- Regulatory & Compliance Monitoring
Certification
Out of state licenses for Connecticut and Rhode Island.
Timeline
Senior Subrogation Representative
MAPFRE Insurance
03.1996 - Current
Residential Support Staff Member
Seven Hills Foundation
1995 - 03.1996
Bachelor of Science - Sociology
Worcester State University
Experience in Bodily Injury and Property Damage
I worked in Property Damage settling direct first and third party claims, covering total losses, repairable vehicles and rental.
Also worked in Bodily Injury settling third party claims for injury, lost wages etc.