Christine Sarno
Wilbraham
Summary
Detail-oriented office assistant with expertise in patient scheduling and record management. Proven ability to maintain confidentiality and streamline processes, ensuring efficient office operations.
Overview
27
27
years of professional experience
Work History
Office Assistant
Holyoke Hospital/Allergy Department
Holyoke
07.2025 - 02.2026
- New office start-up.
- Worked with the billing department.
- Maintaining accurate patient records containing confidential information.
- Retrieving and inputting insurance referrals.
- Inbox monitoring.
- Registering patients/consent forms/patient demographics.
- Checking patients in/out of computer.
- Maintained an organized filing system of paper documents and electronic files.
Office Assistant
Dr. Keenan Malladi & O'Neill
Springfield/Holyoke
05.1999 - 07.2025
- Coordinated patient scheduling for ENT/Allergy consultations and follow-up appointments, ensuring timely access to care.
- Assisted with patient check-in and verification of insurance information.
- Communicated effectively with patients regarding procedures and treatment options.
- Scheduled CAT-SCANS, X-Rays, Sleep Studies, Vestibular Rehab.
- Verified insurance referrals and accurately entered them into system to facilitate patient appointments.
- Recorded and submitted medical codes for patient charges, maintaining billing accuracy.
- Scheduled Audiology appointments.
- Completed lab forms for multiple cultures.
Education
High School Diploma -
Cathedral High School
Springfield, MA05-1986
Skills
- patient scheduling
- insurance verification
- medical coding
- record management
- billing processes
- office administration
- customer service
- communication skills
- problem solving
- team collaboration
- confidentiality maintenance
- file organization
- Multi-line phone proficiency
- Positive attitude
Timeline
Office Assistant
Holyoke Hospital/Allergy Department
07.2025 - 02.2026
Office Assistant
Dr. Keenan Malladi & O'Neill
05.1999 - 07.2025
High School Diploma -
Cathedral High School