Christine Sheridan
Milford
Summary
Results-driven professional with extensive experience in customer service management and dispatch coordination. Skilled in time management and multitasking, and effectively resolving client inquiries.
Proven expertise in client relations, CRM tools, and efficient scheduling. Successfully resolved client inquiries by ensuring optimal service.
Dedicated and loyal assistant with over 20 years of office experience. Results-oriented, capable of identifying goals, and prioritizing. Thrives in a deadline-driven environment. Strong work ethic.
Overview
8
8
years of professional experience
Work History
Account Manager, Remote
Celera Networks
North Andover
08.2023 - 01.2025
- Served as primary contact for client concerns and needs.
- Resolved client inquiries and issues to enhance satisfaction and retention.
- Utilized CRM tools for tracking client interactions and generating help desk tickets.
- Scheduled all technicians for remote and onsite technical services.
- Prepared equipment orders with partners and vendors.
- Managed calendars to optimize scheduling efficiency.
- Handled invoicing to ensure timely payment processing.
Dispatch Coordinator, Remote
Synoptek
Marlboro
05.2022 - 08.2023
- Monitored phone, queue, emails, and chat.
- Created daily dispatch schedules for efficient service delivery.
- Documented all dispatch activities to maintain accurate logs.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Implemented process improvements to streamline dispatch operations.
- Expedited tickets for critical issues, as they arise.
- Followed up with technicians on aging, stalled tickets.
Expeditor, Contract
Waters Incorporated
Milford
02.2022 - 05.2022
- Managed inventory levels to ensure optimal stock availability.
- Coordinated material deliveries to align with production schedules.
- Distributed work orders efficiently across departments.
- Verified shipment details through direct supplier communication.
- Maintained an updated spreadsheet tracking inventory shortages.
Logistics Coordinator, Remote
Atos
Irving
11.2020 - 11.2021
- Monitored dedicated ticket queues and assigned to appropriate resources.
- Provided summary reporting on major incidents and status to 11 managers and their leads.
- Processed customer satisfaction surveys, and followed up with customers. Provided resolution.
- Identified process improvements to improve the way of working.
- Worked to resolve old and stalled tickets.
IT Administrator, Contract
HSMC
Milford
07.2020 - 10.2020
- With the technicians' help, I installed and configured the appropriate hardware and systems applications on laptops and Samsung tablets for 306 employees as part of a refresh project.
- Ensure new users are equipped with the correct technical devices and provided support.
- Managed and created reports of unassigned tickets for all managers.
- Administrative support to the director and department.
Technical Service Administrator, Contract
Waters Incorporated
Milford
10.2019 - 01.2020
- Facilitated and organized laptop rollouts for 2500 employees.
- With technicians' help, I imaged laptops for migration and deployment.
- Created and assigned help desk tickets.
- Recorded and maintained logistics of all scheduled and returning equipment.
- Provided administrative support to the project manager and service team.
- Worked cross-functionally to ensure customer satisfaction.
- Prepared detailed reports on service activities for management review.
Secretary to Principal
Educational Horizons School
Melbourne
11.2017 - 10.2018
- Provided administrative support to the principal, teachers, and staff.
- Managed daily office operations and maintained organized filing systems.
- Produced and distributed memos, newsletters, weekly lunch menus, and other forms of communication.
- Coordinated appointments and scheduled meetings for faculty and staff. I gave school tours to new parents.
- Maintained accurate student records and updated databases regularly.
- Formulated payroll.
Customer Service Representative, Remote
Whirlpool
Benton Harbor
09.2016 - 01.2017
- Assisted customers with product inquiries and troubleshooting issues.
- Processed customer orders and managed returns efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Franklin High School
Franklin, MA06-1982
Skills
- Leadership
- Conflict resolution
- Multitasking capacity
- Time management
- Dispatch scheduling
- CRM tools utilization
- Customer service
- Scheduling and coordinating
- ConnectWise, Autodesk, AS400, Oracle, Service Now, V-Lookup, Deltek, Bright Gauge, SAP
Timeline
Account Manager, Remote
Celera Networks
08.2023 - 01.2025
Dispatch Coordinator, Remote
Synoptek
05.2022 - 08.2023
Expeditor, Contract
Waters Incorporated
02.2022 - 05.2022
Logistics Coordinator, Remote
Atos
11.2020 - 11.2021
IT Administrator, Contract
HSMC
07.2020 - 10.2020
Technical Service Administrator, Contract
Waters Incorporated
10.2019 - 01.2020
Secretary to Principal
Educational Horizons School
11.2017 - 10.2018
Customer Service Representative, Remote
Whirlpool
09.2016 - 01.2017
High School Diploma -
Franklin High School