CHRISTOPHER CALI
Wilmington
Summary
Dynamic professional with extensive experience at RSA Security, excelling in order management and sales operations. Proven track record in analytics and cross-organizational collaboration, driving efficiency and enhancing sales strategies. Adept at problem resolution and metrics reporting, consistently exceeding service objectives and delivering impactful results.
Overview
27
27
years of professional experience
Work History
Advisor, Netwitness Sales Operations
RSA Security, LLC
Bedford
01.2022 - Current
- Engage with sales and other stakeholders to support the day to day operational management of moving transactions through the sales process, ensuring the seamless progression of transactions through the entire sales pipeline
- Quote and order creation requests and status checks submitted by sales, customers, and other business partners
- Demonstrate expertise in sales process nuances, offering support to the sales team to enhance strategy efficiency and effectiveness
- Lead cross functional teams in the successful execution of critical initiatives, leveraging exceptional interpersonal skills and fostering collaboration to enhance overall efficiency
Advisor, Customer Order Management
RSA Security, LLC
Bedford
06.2004 - 12.2021
- Successful processing/booking of all COM (Customer Order Management) related revenue orders
- Proof of Delivery (POD)
- Credit & Rebills
- Request Credit Release
- P1 Requests-Order Expedites
- Processing of POC & EVAL Orders
- Request Deal Paperwork
- Maintain COM monthly metrics (Production Scorecard)
- Daily interface with channel partners (Ingram Micro and Arrow Enterprise) and pre-sales post-sales teams
- Troubleshooting and research of order related issues and successfully bringing to resolution
- Effective and on-time communication with business partners
- Strong analytical, attention to details, and problem-solving skills
- Solid Excel and reporting skills
Corporate Owned Life Insurance Specialist
John Hancock Life Insurance
Boston
07.2001 - 06.2004
- Support customers and Sales by using the integrated in-house software systems to manage Insurance policies
- Assist client’s policy questions or issues
- Process policy fund rebalances and transfers
- Manage and process policy cancellations and refund
Customer Service Account Representative
Ionics Incorporated
Watertown
11.1997 - 06.2001
- Responsible for Northeast territory and second level support for North America
- Support customers regarding new products, order placement, and shipment inquiries
- Provide support to the Sales team, ensuring all sales and service objectives are met
- Work within the support team to ensure service level requirements are exceeded
Education
Bachelor of Science - Marketing
Suffolk University
Boston, MA05.1996
Skills
- Analytics
- Planning
- Order Management
- SAP
- Project Management
- Process Management
- Customer Data Management
- Enterprise Data Management
- Metrics Reporting
- Forecasting
- Cross-Organizational Liaison
- Supply Chain
- Microsoft Office applications
- Sales force CRM
- Netsuite
- Order processing
- Client relationship management
- Financial analysis
- Sales support
- Data reporting
- Problem resolution
- Time management
- Attention to detail
- Customer service
Timeline
Advisor, Netwitness Sales Operations
RSA Security, LLC
01.2022 - Current
Advisor, Customer Order Management
RSA Security, LLC
06.2004 - 12.2021
Corporate Owned Life Insurance Specialist
John Hancock Life Insurance
07.2001 - 06.2004
Customer Service Account Representative
Ionics Incorporated
11.1997 - 06.2001
Bachelor of Science - Marketing
Suffolk University