Christopher Gagne
Pembroke
Summary
Results-driven Product Specialist with proven success in customer relationship management, consultative selling, and effective communication. Committed to enhancing customer satisfaction and driving sales growth. Proficient in consultative selling and customer relationship management, promoting high satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Product Specialist
Long Home
Taunton
04.2024 - Current
- 1.9 Million Net Sales 2025
- YTD 32 % CTI
- Completed Long Home Manager In Training Program
- 4 x Customer Care Champion
- Work's successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritizes and organized tasks to efficiently accomplish service goals.
- Maintains updated knowledge through continuing education and advanced training.
Product Specialist
NEWPRO
Wrentham
09.2022 - 11.2023
- In Home Bath Sales consultant assisting customers with product selections and providing expert recommendations.
Sales Manager
Bent Water Brewing
Lynn
09.2019 - 09.2022
- Developed marketing strategies to increase brand awareness and customer engagement.
- Managed sales team performance through regular coaching and feedback sessions.
- Analyzed market trends to adapt sales tactics for competitive advantage.
- Collaborated with production to ensure product availability meets customer demand.
- Built relationships with distributors to enhance product placement and visibility.
- Conducted training sessions for new hires on sales techniques and product knowledge.
- Coordinated promotional events to enhance community involvement and brand loyalty.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Sales Manager
Down The Road Brewery
Everett
11.2014 - 08.2019
- Led sales team to develop and implement effective sales strategies.
- Collaborated with marketing to create promotional materials for products.
- Analyzed market trends to identify new business opportunities.
- Conducted training sessions to enhance team product knowledge and skills.
- Managed customer relationships to ensure client satisfaction and retention.
- Oversaw inventory management to align stock with sales forecasts.
- Developed partnerships with local businesses to expand market reach.
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
Business
West Virginia University
Morgantown, WVSkills
- Product knowledge
- Sales strategies
- Customer relationship management
- Consultative selling
- Solutions-oriented selling
- Effective communication
- Training and development
- Product marketing
- Positive attitude
- Customer engagement
- Sales expertise
- Product demonstrations
- Sales strategy development
- Problem solving
- Team building
- Coaching and mentoring
- Relationship building
- Staff training
Timeline
Product Specialist
Long Home
04.2024 - Current
Product Specialist
NEWPRO
09.2022 - 11.2023
Sales Manager
Bent Water Brewing
09.2019 - 09.2022
Sales Manager
Down The Road Brewery
11.2014 - 08.2019
Business
West Virginia University