Christopher Gagnon
Watertown
Summary
Signal Support Systems Specialist with over four years of experience providing technical support, troubleshooting hardware and communications systems, and maintaining secure communications equipment in high-pressure environments. Skilled in technical documentation, user training, and inventory management.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Signal Support Specialist (25U)
U.S. Army Active Duty | Active Secret Clearance
Fort Bragg
08.2022 - 03.2027
- Maintained secure communications equipment and ensured COMSEC accountability for sensitive communication assets supporting daily operations and training exercises.
- Maintained accountability for high-value communications equipment through inventory management, documentation, and routine inspections.
- Trained Soldiers on the operation and troubleshooting of communications equipment while providing technical support for hardware and system issues.
Customer Service Representative
Home Depot
Watertown
07.2019 - 06.2021
- Assisted customers with product inquiries and provided accurate information.
- Handled returns and exchanges while following company guidelines accurately.
- Collaborated with team members to enhance overall customer service experience.
Education
High School Diploma -
Watertown Highschool
Watertown05-2020
Associate of Science - Applied Psychology
Massachusetts Bay Community College
Wellesley Hills, MA07-2026
Skills
- Network Troubleshooting
- Hardware Troubleshooting
- Information security
- Communication systems
- Windows 10/11
- Microsoft 365
- Inventory & Asset Management
- Training & User Support
- Technical Documentation
Certification
- CompTIA - Security+
- CompTIA - Network+
Timeline
Signal Support Specialist (25U)
U.S. Army Active Duty | Active Secret Clearance
08.2022 - 03.2027
Customer Service Representative
Home Depot
07.2019 - 06.2021
High School Diploma -
Watertown Highschool
Associate of Science - Applied Psychology
Massachusetts Bay Community College