Christopher Howard
Westborough
Summary
Dynamic professional with extensive experience in store operations at Starbucks, excelling in customer service and employee scheduling. Proven track record in implementing cost-saving measures and enhancing client relations, resulting in increased loyalty. Skilled in forklift operation and adept at problem resolution, fostering a collaborative team environment to drive productivity.
Experienced with store management and team leadership, providing strong foundation for supervisory roles. Utilizes strategic planning and communication to ensure efficient operations and customer satisfaction. Knowledge of inventory management and effective team collaboration to drive store performance.
Retail professional prepared for supervisory role, bringing valuable experience in store management and team leadership. Known for fostering collaborative environments and driving results through effective communication and strategic planning. Reliable and adaptable, proficient in inventory control and customer service.
Reliable Store Supervisor with 3 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Assistant Store Supervisor
Starbucks
10.2023 - 08.2024
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Conducted regular audits of cash registers to ensure accurate financial transactions were recorded throughout the day.
- Conducted store inventories once per quarter.
- Assisted in budget management, reducing overhead costs by implementing cost-saving measures.
- Collaborated with the Store Supervisor to develop successful promotional strategies that drove sales growth.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
Site Supervisor
Elite Supply Chain Services
08.2022 - 08.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Reduced material waste by introducing efficient usage and recycling practices, contributing to sustainability goals.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
Site Team Leader
Strom Engineering Corporation
06.2020 - 04.2022
- Fostered a collaborative environment within the team, resulting in increased productivity and job satisfaction.
- Collaborated with architects and engineers during design phases to address constructability concerns early in the planning process.
- Developed comprehensive budgets for projects, closely monitoring expenses to control costs without compromising quality or deadlines.
- Promoted innovation within the team by encouraging the exploration of new ideas and techniques to enhance overall project outcomes.
- Established effective risk management strategies to proactively identify potential issues before they escalated into major problems.
- Mentored junior staff members, providing guidance on best practices while fostering their skills development.
- Oversaw personnel safety and efforts at work site.
- Worked with personnel and managers to meet strict timelines.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Forklift Operator
Pilgrims Pride JBS
02.2017 - 04.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Communicated with floor managers to determine merchandise placement.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Leader
Richmond Baking
03.2012 - 02.2017
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on fork lift and assigned duties.
- Oversaw day-to-day activities of 50 employees in warehouse type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
Education
GED -
Heart of Ga Tech
Dublin, GA10-2010
Skills
- Store operations
- Employee scheduling
- Promotional planning
- Customer service
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Staff training
Timeline
Assistant Store Supervisor
Starbucks
10.2023 - 08.2024
Site Supervisor
Elite Supply Chain Services
08.2022 - 08.2023
Site Team Leader
Strom Engineering Corporation
06.2020 - 04.2022
Forklift Operator
Pilgrims Pride JBS
02.2017 - 04.2020
Leader
Richmond Baking
03.2012 - 02.2017
GED -
Heart of Ga Tech
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