Christopher Hupf
Norton
Summary
Dynamic and detail-oriented professional with a strong background in customer service from Peter Welch's Gym. Proven ability to enhance member satisfaction through effective problem-solving and attention to detail. Skilled in managing schedules and maintaining organized environments, ensuring seamless operations and positive experiences for clients.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Peter Welchs Gym
01.2018 - 12.2025
- Served as the first point of contact for members and guests, delivering friendly, professional customer service in a fast-paced environment
- Managed check-ins, class registrations, and membership inquiries while maintaining accurate records
- Handled phone calls, emails, and in-person questions regarding schedules, policies, and promotions
- Processed payments, memberships, and retail transactions using POS systems
- Maintained a clean, organized front desk area and ensured a welcoming atmosphere
- Resolved member concerns efficiently to support member satisfaction and retention
- Processed mail and packages, coordinating with relevant staff for distribution.
Lot Attendant
Lexus
01.2016 - 12.2018
- Organized vehicle displays to enhance customer visibility and engagement
- Conducted thorough inspections of vehicles to ensure quality standards
- Maintained cleanliness and orderliness of lot, supporting positive customer experiences
- Coordinated vehicle movements for efficient inventory management
- Supported sales team by preparing vehicles for test drives and deliveries
Laborer
Masco Tiling
01.2014 - 12.2016
- Worked effectively in fast-paced environments.
- Prepared surfaces for tiling by leveling floors, removing old tiles, cleaning walls, or applying sealant when needed for moisture-prone areas like bathrooms or kitchens.
- Demonstrated expertise in diverse tiling materials including ceramic, porcelain, glass, stone, marble, granite offering versatility in design options for clients.
- Assisted lead tilers in carrying out complex tiling projects, ensuring timely completion and high-quality workmanship.
- Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
Education
High School Diploma -
Norton High School
Norton, MA06.2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Office organization
Timeline
Front Desk Receptionist
Peter Welchs Gym
01.2018 - 12.2025
Lot Attendant
Lexus
01.2016 - 12.2018
Laborer
Masco Tiling
01.2014 - 12.2016
High School Diploma -
Norton High School