Christopher Mills
Easton
Summary
Dynamic and results-oriented individual with a proven track record at Smartrak and Sundae School Ice Cream Parlor. Experiened in team collaboration, problem-solving, and proven experience in customer service. Worked closely with a team tasked to develop and launch a website for Smartrak AI.
Overview
9
9
years of professional experience
Work History
Intern
Smartrak
09.2024 - 12.2024
- Assisted in organizing customer accounts, making needed updates to customer databases, reducing burden on marketing staff, allowing them to focus on higher-priority assignments.
- Gained valuable experience in closely reviewing customer data to ensure accuracy. Performed all work in a virtual environment with little supervision.
- Gained hands-on experience in various software programs, including Excel, Word, Chat GPT, Sheets, Wix and other, thus expanding technical skill set
- Assisted in developing potential clients through research of various investment-themed resources to develop qualified leads.
- Worked with other interns in the development and implementation of a website for the company
- Developed my experience in prompt generation, enabling AI to mine information, develop web page content, etc.
Manger
Sundae School Ice Cream Parlor
06.2016 - 08.2024
- Managed various shifts, providing excellent customer service within a high paced environment.
- Assisted in the overall improvement of the parlor by directing staff assignments and activities, performing training of new staff, reviewing inventories, addressing any issues occurring during the shift.
- Responsible for both the production of ice cream and for training staff on making ice cream using industrial equipment. Adept at completing time-sensitive and intricate ice cream production assignments, while ensuring quality control requirement were met.
- Often led a team of 10-15 staff during peak shifts in ensuring timely and accurate service to customers. Regular experience in leading a team in a high pressure service environment in order to maintain multiple customer orders
- Working within a short time frame and limited staff to accomplish multiple task and duties such as breaking down the restaurant and the cleaning of work stations and ice cream machines
- Demonstrated great communication skills through regular communication with the parlor managing partner to address issues of staffing, ice cream production, inventory, and other operational issues.
- Ensured shift staff maintained a clean and organized workstations to assist in meeting strict municipal standards for food service.
- Skilled in problem-solving including the ability to repair broken equipment, address leaks, as well as other equipment issues. Provided the managing partner with complete assessments and recommendations for needed repaits. ency
- Promoted the new ice cream flavors and initiatives to assist in generating more revenue.
- Boosted employee retention rates through active listening skills, providing support when needed and fostering a positive work atmosphere.
- Assembled and packaged food items securely to meet company standards.
- Monitored food production and quality control to achieve agreed standards through quality control and adjustment of products
- Chose, inspected, weighed, and measured ingredients for each production run for each specific ice cream flavor
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Education
Bachelor of Finnace -
Saint Anselm College
Manchester, NH05-2026
High School Diploma -
Oliver Ames High School
North Easton, MA05-2022
Skills
- Customer Service
- Teamwork and collaboration
- Problem-solving
- Interpersonal skills
- Initiative
Timeline
Intern
Smartrak
09.2024 - 12.2024
Manger
Sundae School Ice Cream Parlor
06.2016 - 08.2024
Bachelor of Finnace -
Saint Anselm College
High School Diploma -
Oliver Ames High School
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