Christopher Pierce
Sandwich
Summary
Dedicated Transportation Security Officer with expertise in policy enforcement, threat assessment, and de-escalation techniques. Committed to maintaining safety and customer service standards in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer (TSO)
Department of Homeland Security
06.2024 - Current
- Screen passengers and baggage for prohibited items using advanced imaging technology.
- Conduct thorough security checks in compliance with federal regulations and protocols.
- Collaborate with law enforcement and emergency responders during security incidents.
- Maintain situational awareness to identify potential threats or suspicious behavior.
- Uphold customer service standards while ensuring compliance with security regulations.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Developed and maintained positive rapport with passengers and other airport personnel.
Sales Associate
Ace Hardware
07.2022 - 07.2023
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained merchandise displays, contributing to a visually appealing store environment.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Resolved customer inquiries effectively, fostering loyalty and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Guided new co-workers on how use devises to ensure products match the inventory correctly.
Truck Loader
UPS
11.2020 - 07.2022
- Sorted packages by size and destination, ensuring accurate deliveries.
- Collaborated with team members to maintain workflow during peak hours.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Supervisors asking if I can help the truck loader next to me on how to better load the truck in an easier way
Carpenter
Jensen Home Building
09.2017 - 11.2020
- Utilized advanced woodworking tools and techniques to construct custom homes
- Followed established job site safety regulations and maintained safe and clean work area.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
Education
Associate in Engineering Technology - Electrical Engineering
Benjamin Franklin Institute of Technology
06-2011
High School Diploma -
Upper Cape Cod Regional Technical School
Bourne, MA06-2009
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Threat assessment
- Teamwork
- Coach and guide other Officers through knowledge of SOP
Timeline
Transportation Security Officer (TSO)
Department of Homeland Security
06.2024 - Current
Sales Associate
Ace Hardware
07.2022 - 07.2023
Truck Loader
UPS
11.2020 - 07.2022
Carpenter
Jensen Home Building
09.2017 - 11.2020
Associate in Engineering Technology - Electrical Engineering
Benjamin Franklin Institute of Technology
High School Diploma -
Upper Cape Cod Regional Technical School