Christopher Ward
Westfield
Summary
Goal-driven professional with strong communication and multitasking abilities. Proven track record in enhancing customer satisfaction and optimizing department operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Specialty Team Member
Whole Foods Market Inc
04.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and ensured proper stock levels for optimal visibility.
- Collaborated with team members to uphold quality standards and store cleanliness.
- Supported inventory management by organizing backstock and following store best practice methods.
- Improved overall department efficiency by assisting with ordering and reporting tasks as needed.
- Collaborated with team members to ensure smooth daily operations and a positive work environment.
- Trained new team members on operational procedures.
- Completed monthly cross audits with other store areas.
- Attended store meetings discussing food safety.
- Volunteered in the community with other team members.
E-Commerce In-Store Shopper
Whole Foods Market Inc
10.2024 - 04.2025
- Culture Champion
- Silver Level Shopper
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Performed daily opening/closing tasks according to company guidelines for operational excellence.
- Set and achieved company defined sales goals.
- Volunteered in the community with other team members.
Courier/Swing Driver
Federal Express
04.2012 - 10.2023
- Advance Into Management Program
- Saturday Station Lead
- Delivered packages efficiently and goals were met, ensuring timely arrivals across diverse routes.
- Maintained accurate records of shipments and deliveries using handheld scanning devices.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Adhered to all traffic laws while operating DOT company vehicles for twelve years of accident free safe driving.
- Assisted in training new couriers on delivery processes and safety protocols.
- Coordinated personnel to cover delivery and pickup routes daily.
- Assisted in weekday morning warehouse setups which included belt roll prep, address corrections and software publishing for all station routes for the day.
- Disbursed and tracked international and domestic packages.
- Worked with Customer Service Agents and Dispatchers to ensure goals were met for the day.
- Communicated with other stations through emails and conference calls to ensure goals were being completed.
- Assisted in audits ensuring proper paper work and safety measures were in place.
- Station safety team.
- Represented station at corporate meeting providing updates.
- Christmas Day and March of Dimes volunteer.
Education
Emergency Medical Technician
Springfield Technical Community College
Springfield, MANo Degree - Criminal Justice
Holyoke Community College
Holyoke, MANo Degree - Criminal Justice
American International College
Springfield, MAHigh School Diploma -
Westfield High School
Westfield, MA06-2002
Skills
- Strong communication and interpersonal skills
- Teamwork and collaboration
- Creative thinking
- Goal driven
- Excellent written and verbal communication
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Safety and cleanliness standards
- Sales floor organization
- Product knowledge
- Relationship building
Accomplishments
Citizen's Police Academy Graduate Westfield,MA
Certification
CPR/AED/First Aid Certified
Adult and Pediatric
American Red Cross/American Medical Response
Mixology and Bar Management
(Bartending License)
Boston Bartenders School of America
Timeline
Specialty Team Member
Whole Foods Market Inc
04.2025 - Current
E-Commerce In-Store Shopper
Whole Foods Market Inc
10.2024 - 04.2025
Courier/Swing Driver
Federal Express
04.2012 - 10.2023
Emergency Medical Technician
Springfield Technical Community College
No Degree - Criminal Justice
Holyoke Community College
No Degree - Criminal Justice
American International College
High School Diploma -
Westfield High School