Ciara Thompson
Lowell
Summary
Dynamic and dedicated professional with experience at Lowell General Hospital, excelling in customer service and HIPAA compliance. Proven ability to verify insurance eligibility and foster trust with patients. Recognized for maintaining a welcoming environment while efficiently managing front desk operations and enhancing patient satisfaction through attentive service.
Experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
4
4
years of professional experience
Work History
Dietary Aide
Westford Nursing Home
04.2021 - 09.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Greeter
Cancer Center
09.2021 - 09.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Greeter
PSC Lab
09.2022 - 01.2023
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
- Handled customer inquiries, directing them to right department or personnel for further assistance.
Patient Service Representative
Lowell General Hospital Main Campus
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used our Epic System to check in appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone.
- Took copayments and prepayments.
- Built and maintained positive working relationships with patients and staff.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Education
Machine Technology
Greater Lowell Technical High School
Tyngsboro, MA06-2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Payment collection
- Eligibility determination
- Document filing
- Directing callers
- Check-in coordination
- Front desk supervision
- Multitasking and organization
- Patient check-in
- Friendly and outgoing
Timeline
Patient Service Representative
Lowell General Hospital Main Campus
01.2023 - Current
Greeter
PSC Lab
09.2022 - 01.2023
Greeter
Cancer Center
09.2021 - 09.2022
Dietary Aide
Westford Nursing Home
04.2021 - 09.2021
Machine Technology
Greater Lowell Technical High School
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