Cindy Ancrum
Brockton
Summary
Results-driven Data Analyst with expertise in SQL, Python, and data visualization. Proven ability to automate processes and enhance data governance initiatives, contributing to improved enterprise data management.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Data Analyst-Python Engineer-Data Gov. Practioner
Accenture
Boston
01.2022 - 12.2025
- Executed complex data analysis on large datasets using SQL queries and Python visualizations to illustrate Master Data Governance Program impact.
- Developed Python scripts and tools to automate manual aspects of data mastering process.
- Facilitated data profiling and cleansing sessions as MDM Team Lead to define requirements for master data co-creation.
- Conducted technology workshops within Accenture teams to enhance cross-training efforts.
- Spearheaded client initiative to populate Alation Data Catalog with enterprise data.
- Established centralized source of truth for data utilized across various organizational divisions.
- Coordinated teams and SMEs to capture clear, concise descriptions for data elements in catalog.
- Acted as MDM PM for new client site setups, ensuring timely execution with minimal errors.
Para-Professional Grade K2
Boston Public Schools, BPS
Boston
09.2017 - 06.2020
- Supported teachers in classroom management and instructional activities.
- Assisted students with special needs in daily learning tasks.
- Collaborated with educators to develop individualized education plans.
- Monitored student behavior and provided positive reinforcement strategies.
- Organized classroom materials and maintained a conducive learning environment.
- Communicated effectively with parents regarding student progress and needs.
- Participated in professional development workshops to improve teaching practices.
- Applied positive reinforcement to redirect negative behaviors.
Technical Support Representative
SimpliSafe
Boston
06.2017 - 09.2019
- Responded to customer inquiries regarding security system functionality.
- Troubleshot technical issues with alarm systems and app connectivity.
- Provided step-by-step guidance for device installation and setup.
- Documented customer interactions in a ticketing system for tracking.
- Collaborated with team members to resolve complex technical problems.
- Educated customers on product features and safety protocols effectively.
- Assisted in training new representatives on technical support processes.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Documented all activities related to technical support including processes, updates, changes made.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
Education
Associate of Science - Medical Imaging
Bunker Hill Community College
Charlestown, MA07-2005
Associates in Computer Engineering - Information Technology
Benjamin Franklin Institute
Boston, MA05-2002
Skills
- SQL queries
- Python programming
- Data visualization
- Data automation
- Master data governance
- Data analysis
- Client management
- Cross-functional collaboration
- Problem solving
- Effective communication
- Attention to detail
- Technical analysis
- Team leadership
- Time management
- Text analytics
- Trend analysis
- Verbal and written communication
- Python scripting
- Data governance
Certification
AWS Certified Cloud Solutions Architect
Affiliations
Member of the African American Cultural Association
Timeline
Data Analyst-Python Engineer-Data Gov. Practioner
Accenture
01.2022 - 12.2025
Para-Professional Grade K2
Boston Public Schools, BPS
09.2017 - 06.2020
Technical Support Representative
SimpliSafe
06.2017 - 09.2019
Associate of Science - Medical Imaging
Bunker Hill Community College
Associates in Computer Engineering - Information Technology
Benjamin Franklin Institute