Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Newcomb

South Easton

Summary

Experienced with certification processes and regulatory compliance. Utilizes strong organizational skills and attention to detail to ensure accurate and timely certification. Knowledge of industry standards and best practices in certification, demonstrating track record of successful project management and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Intake/Certification Specialist

SelfHelp Inc.
2020 - Current
  • Company Overview: Fuel Assistance
  • I conduct client intake appointments, gather appropriate information and documents. I verify information for certification and provide notification to client on the status of their application.
  • Responsible for checking general mailbox and emergency phones as needed. Answering questions, Concerns, and verifying receipt of applications for clients. Opening, Sorting, Scanning new applications. Filing Daily mail. Mailing out applications and necessary forms and checklists. Updating general client information. Reprinting Forms and applications as needed. Providing approved award value information to clients.
  • I have learned what documents to request with new applications. Acceptable documentations for income, Address, home ownership, and other housing costs. Location of DTA information within the system when Available. When proxy forms are needed. Also, I know how to schedule appointments for clients. I am responsible for client intake and application review and certification. Responsibilities are to gather information required, verify the information for certification and to provide the client about application status.

Maximus
01.2019 - 01.2020
  • Company Overview: Customer Service Representative.
  • Responsible for educating members on eligibility for MassHealth. Expediting processing of documents. Verifying documents a member needs to provide in order to apply for MassHealth. Verification of caller per HIPAA regulations. Review and explain correspondence received by clients. Verification of receipt of Documents submitted for verification needed. Updating personal information for clients. Entering Notations in file. Explaining what was discussed and their resolution to the situation.

Alarm Central
01.2015 - 01.2020
  • Company Overview: Dispatcher.
  • Responsible for monitoring alarm systems and responding to various signals. Dispatching police, fire and EMS. Notifying clients of alarms and trouble singles. Answering inbound calls from clients and alarm Installers. Data entry, issuing account numbers and establishing accounts, customer focus, multitasking, Dependability. Ability to work unsupervised. Systems used include Sims III for windows and Sea Navigation Phone system.

Central Motors
01.2015 - 01.2015
  • Company Overview: Biller, Cashier, Accounts Receivable, Receptionist.
  • Responsible for billing out vehicles, cashing out customers, running credit card reports, answering Phones, adding newly purchased inventory to the system.

Registry of Motor Vehicles
01.2007 - 01.2015
  • Company Overview: Customer Service Representative.
  • Responsibilities include various functions of the ALARS system and Photo Imaging System. Registrations, renewals, amendments, reinstatements, address changes, driving records, duplicate titles. License renewals, issuing of license, reinstatements, setting up permit tests, using the ATS system, grading tests. Accurately balancing all cash and checks. Ability to explain rules, regulations, policies, procedures, and agency function.

Education

Accounting Assistant Certificate - Accounting Certificate

Katharine Gibbs Business School
Boston, MA

High School Diploma -

Madison Park High School
Roxbury, MA
06.1982

Skills

  • Customer Service
  • Management
  • Data Entry
  • Accounting
  • Switchboard
  • General Office work
  • Microsoft Works and Excel
  • Alars

Timeline

Maximus
01.2019 - 01.2020

Alarm Central
01.2015 - 01.2020

Central Motors
01.2015 - 01.2015

Registry of Motor Vehicles
01.2007 - 01.2015

Intake/Certification Specialist

SelfHelp Inc.
2020 - Current

Accounting Assistant Certificate - Accounting Certificate

Katharine Gibbs Business School

High School Diploma -

Madison Park High School

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Cindy Newcomb