Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cissa Goncalves

Brockton

Summary

Compassionate Home Health Aide with a proven ability to deliver care efficiently and productively, ensuring tasks are completed promptly. Skilled in patient hygiene assistance, nutritional support, and mobility aid. Excel at communication, empathy, and patience, fostering trusting relationships with clients and families for optimal care outcomes.

Overview

5
5
years of professional experience

Work History

HHA

Brockton Home Health Agency, LLC
Brockton
10.2022 - Current
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Arranged recreational activities that promote socialization between clients so they can remain active within their community.
  • Recognized emergencies, and implemented appropriate procedures.
  • Assisted clients with proper exercises and rehabilitation.
  • Checked vital signs regularly, such as blood pressure, temperature, and pulse rate.
  • Planned optimal meals based on established nutritional plans.
  • Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.

Team Member/ Seasonal Team Leader

Target
Braintree
06.2023 - 08.2024
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Maintained positive working relationships with fellow staff and management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Completed day-to-day duties accurately and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Frontline Order Taker

Bertuccis Restaurant
Hingham
08.2020 - 11.2021
  • Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
  • Took orders from customers over the phone and in person.
  • Inspected stock items, discarded defective products, and reported damages to supervisors.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Processed payments for orders with cash, credit cards, or other payment methods.
  • Maintained cleanliness of the work area by wiping down counters, and cleaning up spills.

Education

Empire Beauty School
Boston, MA
09-2022

High School Diploma -

Brockton High School
Brockton, MA
06-2020

Skills

  • Patient care and hygiene
  • Vital signs monitoring
  • Time management
  • First aid and CPR
  • Effective communication
  • Communication skills
  • Appointment scheduling
  • Transportation provision

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Cape Verdean Creole
Native/ Bilingual

Timeline

Team Member/ Seasonal Team Leader

Target
06.2023 - 08.2024

HHA

Brockton Home Health Agency, LLC
10.2022 - Current

Frontline Order Taker

Bertuccis Restaurant
08.2020 - 11.2021

Empire Beauty School

High School Diploma -

Brockton High School

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Cissa Goncalves