CLAIREMARIE BERGSTROM
Peabody
Summary
Dynamic Chef recognized for creating memorable dishes with fresh ingredients. Monitors and evaluates purchasing, staffing, production and inventory to control food and labor costs and waste. Maintains federal, state and local food sanitation and safety standards.
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top customer service. Multi-tasking and self-motivated leader with expertise in expanding company sales and persuasively introducing products. Well-versed in implementing new sale regulations and requirements for the company with minimal notice.
Overview
16
16
years of professional experience
Work History
Executive Pastry Chef
Ledger Salem
Salem
05.2020 - 03.2022
- Pivoted confidently and quickly during the COVID-19 Pandemic.
- Executed brand new menu ideas during the pandemic to keep business flowing during uncertain times.
- Worked closely with restaurant managers to develop dessert menu options that meet customer expectations while staying within budget constraints.
- Established positive relationships with vendors who supplied specialty ingredients or baking supplies.
- Provided guidance and support to junior pastry chefs during busy periods or when faced with complex tasks.
- Reviewed cost sheets regularly to maintain profitability goals set by management.
- Ensured all baked goods met health department regulations regarding storage temperatures and expiration dates.
- Designed custom cakes for special occasions such as weddings, birthdays, anniversaries.
- Planned daily tasks for staff members to ensure efficient workflow in the kitchen.
- Conducted performance reviews with pastry chefs to assess progress and identify areas for improvement.
- Ordered equipment needed for bakery operations such as mixers, ovens, cake pans.
- Collaborated with other departments to discuss customer preferences and upcoming events requiring desserts.
- Implemented techniques for pastry production to exercise portion control and maintain food costs.
- Oversaw pastry production for catering, pick-up orders and in-store customers.
- Coached new staff on policies, procedures and performance strategies.
- Developed special menu items to improve business offerings.
- Prepared detailed cost analysis reports for all dessert items, optimizing pricing strategies.
- Designed and maintained a clean, organized, and efficient pastry kitchen layout.
Pastry Sous Chef
Ledger Salem
Salem
05.2017 - 04.2020
- Tracked trends in customer feedback regarding pastries and desserts served.
- Reviewed invoices from vendors for accuracy before submitting them for payment.
- Maintained high standards of food preparation and service in accordance with established recipes, quality and presentation standards.
- Performed periodic checks on equipment to ensure it is functioning properly and safely.
- Assisted executive chef in creating menus that reflect seasonal produce as well as changing customer tastes.
- Assisted in developing cost-effective methods to reduce waste while maintaining product quality standards.
- Prepared reports regarding daily production numbers, costs, sales figures.
- Communicated effectively with front-of-house personnel regarding any special requests or changes to orders placed by customers.
- Ensured proper ordering and receiving of necessary ingredients for the pastry kitchen.
- Supervised a team of pastry chefs, providing guidance and training on daily tasks and responsibilities.
Pastry Department Head Line Cook
Davio's Lynnfield
Lynnfield
07.2013 - 05.2017
- Coordinated with other departments to ensure successful completion of large scale parties and every day service.
- Menu planning and execution.
- Large scale cake decorating and pastry design.
- Trained new staff BOH as well as FOH.
Sales Associate Manager
Sally Beauty Supply
Peabody
06.2010 - 06.2013
- Sales to customers with and without experience. Guiding them to make the best decisions for them based on needs.
- Quickly and efficiently put away products as they arrived to the store.
- Guided,trained and help onboard new associates as they were hired.
- Sold large price point equipment to salons.
- Personal high sales numbers with up sales and personal recommendations.
- Won numerous incentives and sales goals within the store.
Bakery Manager and Retail Associate
The City of Peabody- Brooksby Farm
Peabody
06.2006 - 05.2012
- Started as cashier part time seasonal hire.
- Sold various items in the Farm store.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Revamped bakery menus by suggesting new regular and seasonal product offerings.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
- Promoted to bakery.
- Ran the bakery for 6 years.
Education
GED -
Peabody Veterans Memorial High School
Peabody, MA06-2009
Skills
- Cost management
- Ability to pivot effectively
- Customer feedback
- Training staff
- Collaboration skills
- Performance evaluation
- Sanitation practices
- Vendor relations
- Team management
- Training and development
- Business development and planning
- Risk mitigation
- Problem solving
- Product knowledge
- Sales methodologies
- Performance management
- Service-driven sales
- Sales coaching
Timeline
Executive Pastry Chef
Ledger Salem
05.2020 - 03.2022
Pastry Sous Chef
Ledger Salem
05.2017 - 04.2020
Pastry Department Head Line Cook
Davio's Lynnfield
07.2013 - 05.2017
Sales Associate Manager
Sally Beauty Supply
06.2010 - 06.2013
Bakery Manager and Retail Associate
The City of Peabody- Brooksby Farm
06.2006 - 05.2012
GED -
Peabody Veterans Memorial High School