Clara Cruz
Methuen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals .As well seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Special Education Paraprofessional
Lawrence Family Development Charter School
08.2023 - Current
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited all students involved.
- Maintained accurate records of student progress, enabling timely communication with parents and other stakeholders regarding individual achievements and areas needing improvement.
Patient Safety Monitor
Lawrence General Hospital
09.2020 - Current
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported medical staff during patient examinations in accordance with company policy.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Laboratory Technologist
University Of Massachusetts Lowell
09.2018 - 12.2020
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions.
- Developed and implemented standard operating procedures to verify quality control.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Prioritized work assigned, maintained accurate records of work performed and initiated corrective action in case of defective records or inadequate care plans.
- Engaged in instrument maintenance and basic troubleshooting of LC-MS/MS, serving as primary operator of LC-MS/MS and reviewing QC and calibrator performance for assay integrity.
- Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
Intern Eye Care Specialist
Pearle Vision
09.2015 - 04.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Bachelor of Science - Biology
University of Massachusetts Lowell
Lowell, MA05.2022
Skills
- De-Escalation Techniques
- Company Guidelines
- Safety Procedures
- Healthcare Information
- Maintaining Patient Safety
- Billing Statements
- Patient Charting
- Data Transcription
- Invoice Processing
- Compiling Statistics
- Scheduling Databases
- Collecting Information
- Client Correspondence
- Strong Interpersonal Skills
- Sorting and Labeling
- Strong Problem Solver
- Multi-Line Phone Proficiency
- Technical Support
- Performance Improvement
- Microsoft Office
- Report Development
- Independent Worker
- Editing Documents
- Medical Terminology
- Electronic and Paper Filing
- Positive Reinforcement Methods
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Special Education Paraprofessional
Lawrence Family Development Charter School
08.2023 - Current
Patient Safety Monitor
Lawrence General Hospital
09.2020 - Current
Laboratory Technologist
University Of Massachusetts Lowell
09.2018 - 12.2020
Intern Eye Care Specialist
Pearle Vision
09.2015 - 04.2019
Bachelor of Science - Biology
University of Massachusetts Lowell
Similar Profiles
Amanda EnglerAmanda Engler
Paraprofessional at Danvers High SchoolParaprofessional at Danvers High School
Marlin CalderonMarlin Calderon
Administrative Assistant at Lawrence Family Charter SchoolAdministrative Assistant at Lawrence Family Charter School
SHUVANNA ALAMSHUVANNA ALAM
English Teacher at Family Life Academy Charter School Middle SchoolEnglish Teacher at Family Life Academy Charter School Middle School