Clarita Stephens
BOSTON
Summary
Human Services and administrative professional with 10+ years of experience in behavioral health, healthcare, and corporate operation. Experienced in patient admissions, administrative coordination, compliance, and operations management. Recognized for delivering organized, compassionate service in fast paced, high volume environment's.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Detox Admissions Specialist
Dimock Health Center
Boston, MA
04.2026 - Current
- Coordinate 7–10 detox admissions daily, completing intake assessments and patient registration in a fast-paced behavioral health setting.
- Verify insurance eligibility,medical clearance, and admission documentation using TriZetto and Masshealth and entering into ECW.
- Respond to up to 15 calls daily, coordinating admissions with nurses, social workers, hospitals, and referral partners, Project ASSERT.
- Maintain accurate patient records and HIPAA-compliant documentation while managing multiple admissions simultaneously.
Operations Coordinator
Pfizer
Cambridge, MA
04.2023 - 03.2026
- Co-led front-of-house operations for a high-traffic corporate site, triaging urgent requests and supporting executive leadership.
- Coordinated end to end onboarding, visitor management, identity verification, and badge access while maintaining corporate security standards.
- Coordinated logistics or daily executive meetings and 2-3 corporate events monthly, including A/V setup, catering, facilities coordination and event execution.
- Served as facilities liaison, coordinating work orders, maintenance requests, and logistics for executive meetings and departmental events.
Overnight Operations Supervisor
Bunker HIll Community College
Somerville, MA
01.2021 - 01.2024
- Led a team of six and facilitated weekly trainings to boost staff performance and productivity.
- Managed scheduling, payroll, and timekeeping to ensure seamless 24/7 operational coverage.
- Oversaw facility safety, dispatch, access control,physical and camera patrol operations.
House Manager
Heading Home Inc
Dorchester, MA
01.2017 - 01.2021
- Delivered case management support, crisis intervention, and resource referrals for 5 single parent families, facilitating access to housing, furniture assistance, after school programs, and community services.
- Maintained daily shelter operations by conducting room checks, monitoring curfew and visitation compliance, receiving and distributing donations, and ensuring shared spaces are clean and stocked.
- Supported program compliance through accurate documentation, resident support, and communication with the lead case manager while fostering a safe, supportive environment.
Education
No Degree - Human Services
Bunker Hill Community College
Charlestown, MA05-2027
Business Management - Business Management
Bunker Hill Community College (Study Abroad Ghana)
Charlestown, MA07-2025
Skills
- Crisis management
- Interpersonal communication
- Database management
- Patient outreach
- Flexibility
- Patient interaction
- Tactfulness
- Conflict resolution
- Collaborative teamwork
- Medical admissions processes
Accomplishments
- Achieved Municipal Building Mural Award through effectively entering and winning against Prominent art Institutions/School .
- Study Abroad, Ghana 2024-2025 (Business Management)
- Collaborated with team of 4 in the development of Social Media/ Marketing brand Launch.
Certification
CPR & First Aid • Teaching Certification
Child Development Associate • Paraprofessional • Infant, Toddler, Preschool
ServSafe
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Timeline
Detox Admissions Specialist
Dimock Health Center
04.2026 - Current
Operations Coordinator
Pfizer
04.2023 - 03.2026
Overnight Operations Supervisor
Bunker HIll Community College
01.2021 - 01.2024
House Manager
Heading Home Inc
01.2017 - 01.2021
No Degree - Human Services
Bunker Hill Community College
Business Management - Business Management
Bunker Hill Community College (Study Abroad Ghana)