Claudia Traynor
Boston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Biligual Supervisor
Automated Health Systems Inc.
01.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Developed a comprehensive training program, leading to higher employee skill levels and job performance.
- Reduced employee turnover by creating a supportive work environment focused on recognition and ongoing professional development opportunities.
- Balanced multiple priorities simultaneously while overseeing various tasks critical to successful project completion.
- Displayed willingness to relocate for future promotional opportunities and company advancement.
- Handled confidential information with care, ensuring its security and privacy in all communications.
- Participated actively in strategic planning meetings aimed at improving business operations.
Team Lead
Automated Health Systems Inc.
08.2022 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
Automated Health Systems Inc.
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Certified Nursing Assistant Supervisor
Health Department
04.2012 - 07.2015
- Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Reduced patient complaints by addressing issues promptly and working closely with interdisciplinary teams to develop solutions.
- Collaborated with nursing leadership in developing policies and procedures that enhanced overall patient experience and streamlined CNA responsibilities.
- Developed individualized care plans for patients based on assessments, medical histories, and specific needs for personalized attention.
- Promoted a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Assisted healthcare professionals in coordinating comprehensive services across multiple disciplines for improved continuity of care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Customer Service Representative
MAPFRE Insurance
03.2010 - 06.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Science - Nursing Education
Universidad Nacional
ColombiaAssociate of Science - Nursing Education
Politecnico Nacional
ColombiaHigh School Diploma -
San Benito Abad
ColombiaSkills
- Attention to detail
- Decision-making
- Conflict resolution
- Analytical thinking
Customer service
- Quality control
- Multitasking
- Reliability
- Professionalism
- Team management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Biligual Supervisor
Automated Health Systems Inc.
01.2023 - Current
Team Lead
Automated Health Systems Inc.
08.2022 - 01.2023
Customer Service Representative
Automated Health Systems Inc.
05.2022 - 08.2022
Certified Nursing Assistant Supervisor
Health Department
04.2012 - 07.2015
Customer Service Representative
MAPFRE Insurance
03.2010 - 06.2012
Associate of Science - Nursing Education
Universidad Nacional
Associate of Science - Nursing Education
Politecnico Nacional
High School Diploma -
San Benito Abad
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