Claudio Andrade
Dorchester
Summary
Professional caregiver (PCA) with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Senior Whole Health LLC
Boston, MA
08.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Conferred with supervisor to discuss patient condition and medical care.
- Highly adept in daily living assistance and documentation and reporting.
- Provides wide range care for homebound, disabled, ill, and elderly populations.
Front Desk Receptionist
Raffles Boston
Boston, MA
05.2023 - 02.2026
- Greeted guests warmly, creating a welcoming atmosphere that enhanced the overall guest experience.
- Coordinated check-in and check-out processes efficiently, optimizing front desk operations for timely service delivery.
- Managed multi-line phone system, fielding inquiries and directing calls to appropriate departments seamlessly.
- Maintained organized front desk area, contributing to a professional environment that reflects hotel standards.
Driver
Uber And Lyft
Boston, MA
09.2014 - 08.2022
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Adhered to local traffic laws and safety regulations to maintain a secure driving environment.
- Utilized navigation apps effectively to optimize routes based on real-time traffic conditions.
Host
Seaport World Trade Center Boston
Boston, MA
05.2016 - 09.2017
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Burger King
Boston, MA
05.2013 - 05.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Pleasantly and courteously interact with customers.
Promptly and empathetically handled guest concerns and complaints. - Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Education
Bachelor of Science - Aircraft Piloting And Navigation
Vaughn College of Aeronautics And Technology
East Elmhurst, NY05.2023
Skills
- Advance experience with Microsoft Word and Excel
- Hard worker and able to lift heavy items
- Knowledgeable, determined, truthful, team player, creative
- Meet deadline and on time
Certification
- PCA - Personal Care Assistant
- Pilot - Commercial Pilot License.
Languages
English
Spanish
Portuguese
Cape Verde Creole
Timeline
Front Desk Receptionist
Raffles Boston
05.2023 - 02.2026
Personal Care Assistant
Senior Whole Health LLC
08.2022 - Current
Host
Seaport World Trade Center Boston
05.2016 - 09.2017
Driver
Uber And Lyft
09.2014 - 08.2022
Cashier
Burger King
05.2013 - 05.2016
Bachelor of Science - Aircraft Piloting And Navigation
Vaughn College of Aeronautics And Technology