Clay Petion
Dedham
Summary
I am a very empathetic operation supervisor with a tremendous experience in Probation department. I Adept at providing great customer service to litigants, lawyers, law personnel and the general public. I work well with my peers. Understand people skills, committed to providing the highest level of care, with outstanding abilities to assist various offices in the probate court as an interview panel member.
Overview
37
37
years of professional experience
Work History
Probation Operation Supervisor
Commissioner of Probation
Boston
04.2025 - Current
- Directed and supervised team of 2 employees in daily operations. Generate daily reports via mass court, report 209A's entering restraining order.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals
- Trained new employees on mass court management identities, and indigency verification on Beacon. Prepare GAL upon received.
- run cari/wms for background check, verify client identify via RMV for accuracy. Short-term investigation, drug testing.
Probation Case Coordinator
Commissioner Of Probation
05.2009 - 03.2025
- Responsible for setting up cases for Judges and preparing weekly daily court list setting up dispute intervention and case intervention daily .
- Preparing restraining order daily via mass courts run Cari's verify warrants management system . Generate daily outstanding reports and end of the day reports.
- Serving as a point of contact for any information pertaining to cases processed within the sub-unit or functional area to probation officers.
- responsible for setting up full and short term investigations, job searches, petition to marry, impounded address, name change, guardianship and GAl .
- Ensure the readiness of cases for court sessions or hearings ect.
- Provide service to clients, including attorneys, litigants, law enforcement personnel and the general public.
Night Auditor
Sheraton Four Points Hotel
03.2002 - 09.2015
- Responsible for Nightly audits, supervise housekeepers, bellman, and kitchen staffs. Responsible for checking in and check out guest nightly. Balance daily transactions for all three shifts.
- Generate daily reports for all cashiers and foods and beverages department. balance credit cards and the general ledger daily reports. Responsible to provide report to general manager, accounting manager, foods and beverages manager, Housekeeping manager and sales manager department. Welcome all late guest and find suitable rooms for them as needed, answer all questions to the best of my capabilities and problems solving as occur . Prepared the system for new day and generate up to date information to front desk manager and staffs.
Account Clerk
Suffolk Probate Court / Probation Department
05.1998 - 06.2009
- Account Clerk I : Responsible for preparing accounting statement on excel, word perfect, warrant management system, cari/pra system daily. Reconcile all revenues collected on a daily basis set up child support collection cases, investigations, job searches, guardianships, filing and petition to marry.
Customer Service Representative
Bloomingdale's Department Store
03.1989 - 02.2000
- Part-time senior Sales Representative, Evening .
- Responsible for selling and crossing selling merchandise, ordering, inventory, open new accounts contact clients weekly for suggestions of new products. Suggest new sales and Promotions coming up.
- Responsible for assisting any client upon request . Contact other department Store for special order and be a key contact for all clients.
Probate Accountant
Fleet Bank Of Boston "aka" Bank Of America
02.1988 - 04.1998
- Probate Accountant: Responsible for preparing accounting using SEI online statements via excel and filed first and last accounting with the probate court.
- Obtained all necessary signatures on required documents follow up with trustees and attorneys for signature
- Communicate with management and clients accurately and clearly. Complete all work within established department time frames.
International Investment Operations Assistant:
Fleet Bank Of Boston "aka" Bank Of America Boston
01.1990 - 03.1997
- Responsible for International trade processing within Investment Trust and Treasury Operations; consolidations of foreign drafts, cash letters and clean collections in various states.
- Responsible for responding in a timely manner to inquires from bank officers, customers and project managers.
- Maintained accurate records and files for documentation; terminology and controls. Reconcile general ledger accounts ect.
Operations Processing Clerk
Bank Of New England "aka' Fleet Bank Of Boston
02.1988 - 01.1990
- Responsible for processing Security deposit portfolio analysis and multi-accounts, wire transfers funds. Deposit regular and legal funds to Depository Trust Company in New York daily.
- Using daily database (lotus)maintenance. Assisted team as needed addressing additional projects upon request. Responding to clients inquiry via telex or letters, daily filing all accounts.
Education
Bachelor of Science - International Business Management
Northeastern University
Boston09.1998
Associate of Science - Business Administration
Bay College
Boston05.1989
Skills
- Active listening strengths
- Staff Oversight
- Analytical mindset
- Onsite facility tours
Timeline
Probation Operation Supervisor
Commissioner of Probation
04.2025 - Current
Probation Case Coordinator
Commissioner Of Probation
05.2009 - 03.2025
Night Auditor
Sheraton Four Points Hotel
03.2002 - 09.2015
Account Clerk
Suffolk Probate Court / Probation Department
05.1998 - 06.2009
International Investment Operations Assistant:
Fleet Bank Of Boston "aka" Bank Of America Boston
01.1990 - 03.1997
Customer Service Representative
Bloomingdale's Department Store
03.1989 - 02.2000
Probate Accountant
Fleet Bank Of Boston "aka" Bank Of America
02.1988 - 04.1998
Operations Processing Clerk
Bank Of New England "aka' Fleet Bank Of Boston
02.1988 - 01.1990
Bachelor of Science - International Business Management
Northeastern University
Associate of Science - Business Administration
Bay College
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