Clayton Cummings
Quincy
Summary
Adept at enhancing team performance and customer satisfaction, I excelled as a Department Manager at Lowes Home Improvement, where I spearheaded inventory management and fostered a culture of safety and open communication. My expertise in scheduling and employee motivation led to significant improvements in operational efficiency and workplace morale.
Overview
9
9
years of professional experience
Work History
Overnight Supervisor
Lowes Home Improvment
06.2019 - Current
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
Department Manager
Lowes Home Improvment
03.2016 - 06.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
Education
High School Diploma - Auto Mechanics
Southeastern Regional HS
South Easton, MA05.2001
Skills
- Workplace safety
- Employee motivation
- Scheduling expertise
- Customer service
- Training and mentoring
- Team building
- Safety protocols
- Decision-making
- Attention to detail
- Verbal and written communication
Timeline
Overnight Supervisor
Lowes Home Improvment
06.2019 - Current
Department Manager
Lowes Home Improvment
03.2016 - 06.2019
High School Diploma - Auto Mechanics
Southeastern Regional HS
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