Cody Sexton
Oxford
Summary
Dynamic customer service professional with a proven track record at Home Depot, enhancing customer satisfaction through effective issue resolution and exceptional engagement. Skilled in inventory management and product knowledge, I prioritize customer needs while maintaining a clean and organized environment. Reliable and punctual, I thrive in fast-paced settings, ensuring optimal service delivery.
Overview
4
4
years of professional experience
Work History
Associate
Home Depot
04.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Service Associate
Robbins Garden Center
09.2021 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Education
Automotive Technology
Bay Path Regional Vocational Technical High School
Charlton, Ma05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Workplace safety
- Customer engagement
- Courteous and professional
- Reliable and punctual
- Flexible schedule
Timeline
Associate
Home Depot
04.2024 - Current
Customer Service Associate
Robbins Garden Center
09.2021 - 04.2024
Automotive Technology
Bay Path Regional Vocational Technical High School
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