Colby Davis
Danvers
Summary
Dynamic and dedicated professional with extensive experience in customer service at Crosby's Marketplace. Proven track record in enhancing customer relations and ensuring operational accuracy. Recognized for strong work ethic and conflict resolution skills, successfully training new employees and fostering a welcoming environment that promotes repeat business.
Overview
5
5
years of professional experience
Work History
Cashier
Ryan McCarthy (The Butchery)
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Closing Manager/Cashier
Al Shepard (Crosby's Marketplace)
11.2020 - 04.2024
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Ensured a smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Education
High School Diploma -
Danvers High School
60 Cabot Rd, Danvers Massachusetts06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Timeline
Cashier
Ryan McCarthy (The Butchery)
04.2024 - Current
Closing Manager/Cashier
Al Shepard (Crosby's Marketplace)
11.2020 - 04.2024
High School Diploma -
Danvers High School
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