Colette Canney
Billerica
Summary
Vice President of Account Management with 20+ years of cross-industry experience leading client strategy, operational excellence, and high-stakes service delivery across travel risk management, education, behavioral analysis, and government operations. Known for building scalable processes, strengthening client partnerships, and supporting cross-functional teams through complex, fast-moving environments. Combines analytical rigor with human-centered leadership to drive retention, efficiency, and organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President, Account Management — Americas
Healix International / HX Global
2022.07 - Current
- Manage a client portfolio exceeding $1.5M, ensuring exceptional delivery of medical, security, and travel risk management services for enterprise clients.
- Built a centralized SharePoint knowledge hub housing client data, workflows, and internal processes, streamlining collaboration and onboarding.
- Serve as a subject matter expert on account management and internal processes; mentor and train new team members.
- Lead client-specific trainings, quarterly business reviews, and program optimization initiatives to strengthen retention and long-term value.
- Partner cross-functionally with medical, security, product, finance, and technology teams to support rapid crisis response and seamless service delivery.
- Identify opportunities for program enhancements, service expansion, and operational improvements to support revenue growth.
District Behavior Analyst
Billerica Public Schools
2019.01 - 2022.06
- Provided consultation and training to educators, administrators, and parents across two schools to support student access to curriculum and behavioral success.
- Conducted Functional Behavior Assessments (FBAs) and developed individualized Positive Behavior Support Plans grounded in ABA principles.
- Designed data collection systems, monitored staff implementation, and analyzed behavioral data to guide instructional and behavioral decisions.
- Wrote IEP goals, progress notes, and performance updates; participated in IEP meetings as a behavioral expert.
- Supervised Registered Behavior Technicians (RBTs) and conducted competency assessments to ensure high-quality ABA implementation.
Lead Therapist
Nashoba Learning Group
2016.01 - 2019.01
- Developed individualized academic and behavioral programs aligned with IEP goals for students with autism and developmental needs.
- Trained staff on ABA-based instructional and behavioral protocols to ensure fidelity and consistency.
- Wrote monthly clinic notes, analyzed student data, and used reinforcement-based strategies to support skill acquisition.
Child Support Enforcement Specialist II
Massachusetts Department of Revenue
2005.01 - 2016.01
- Served as a subject matter expert in financial operations during the development and implementation of a new statewide processing system.
- Created training materials and delivered instruction to financial staff to ensure accurate application of policies.
- Resolved complex financial issues for internal and external clients.
Child Support Enforcement Specialist I
Massachusetts Department of Revenue
2001.01 - 2005.01
- Acted as a super user for a major system enhancement project, troubleshooting issues and minimizing service disruptions.
- Collaborated with leadership to review and refine departmental policies and procedures.
- Supported internal and external customers via phone bank operations, resolving case-related inquiries.
Education
M.S. - Applied Behavior Analysis and Autism Studies
University of Massachusetts Lowell
2018
Behavioral Intervention Certificate -
University of Massachusetts Lowell
2015
B.A. - Psychology
University of Massachusetts Boston
2000
Skills
- Technical Skills
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Salesforce CRM
- SharePoint Administration
- Data Collection & Analysis Systems
- Core Competencies
- Client Relationship Management
- Account Strategy & Retention
- SOP Development & Process Optimization
- Cross-Functional Leadership
- Training, Coaching & Staff Development
- Behavioral Assessment & Program Design
- Data-Driven Decision Making
- Stakeholder Communication
Certification
- Board Certified Behavior Analyst (BCBA)
- Licensed Applied Behavior Analyst (LABA)
Timeline
Vice President, Account Management — Americas
Healix International / HX Global
2022.07 - Current
District Behavior Analyst
Billerica Public Schools
2019.01 - 2022.06
Lead Therapist
Nashoba Learning Group
2016.01 - 2019.01
Child Support Enforcement Specialist II
Massachusetts Department of Revenue
2005.01 - 2016.01
Child Support Enforcement Specialist I
Massachusetts Department of Revenue
2001.01 - 2005.01
M.S. - Applied Behavior Analysis and Autism Studies
University of Massachusetts Lowell
Behavioral Intervention Certificate -
University of Massachusetts Lowell
B.A. - Psychology
University of Massachusetts Boston