COLIN FITZPATRICK
Lowell
Summary
Results-driven, highly motivated and passionate Field Service Technician with nearly 5 years of experience, bringing hands-on expertise in system manufacturing, installation, and troubleshooting. Skilled in conducting regular system maintenance tasks, including updates, and system optimizations, with a focus on enhancing production efficiency and ensuring quality standards. Eager to leverage practical experience and technical knowledge to contribute to manufacturing process improvements and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Lead Systems Technician
High Res Biosolutions
05.2022 - Current
- Build, install, and maintain cutting-edge biomedical automation systems and devices to ensure optimal functionality/performance.
- Responsibly perform readings of complex electrical and mechanical schematics, along with regular troubleshooting with AC, DC currents, PLC safety systems, communication systems, and pneumatics.
- Executed calibration and integration of laboratory automation devices into complex systems
- Managed technician teams to execute projects efficiently, consistently while meeting and exceeding client quality expectations.
- Engaged with design engineers, upper management, and customers to identify and mitigate challenges within the production and installation process.
- Facilitated cross-functional collaboration to drive research and development of innovative prototypes and system designs.
- Professionally and effectively communicate, establishing strong customer engagement and satisfaction.
- Identified and executed strategies to enhance efficiency and streamline production workflows in accordance with Six Sigma values.
- Exhibit competency by travelling up to 80% of the time to field sites, advancing to Lead Systems Technician from System Technician 2.
ASSEMBLY TECHNICIAN 3
Amazon Robotics
06.2021 - 05.2022
- Demonstrated proficiency in using a wide range of hand and power tools for assembling and repairing large mechanical assemblies.
- Performed tasks with efficiency by routing and installing wire harnesses into a drive unit with precision and attention to detail.
- Adhered to written work instructions, including blueprint and electrical schematic reading, to ensure accurate execution of tasks.
- Performed diagnostic tests and QC checks on drive units to ensure the robot's satisfactory performance and quality before shipping.
MATERIAL HANDLER
Amazon Robotics
12.2020 - 06.2021
- Took full responsibility for receiving and counting stock items, recording data into Oracle, verifying inventory computations against physical counts of stock, investigating discrepancies, and promptly reporting any adjustments required to supervisors.
- Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas to ensure safety.
- Consistently executed inventory count and ordered materials using Oracle, ensuring enough supplies are ordered for daily operation.
- Efficiently and accurately monitored, organized, and moved orders for inbound material deliveries and outbound shipments.
BMW GENIUS
Tulley BMW
07.2020 - 12.2020
- Exhibited competency by supporting digital marketing processes for dealership while establishing ongoing consultative relationships with customers by being available during business hours to answer questions and schedule follow-up appointments.
- Assisted sales representatives before, during, and after-sale with a focus on the customer delivery and product experience.
- Professionally interacted with clients to provide a consistent premium customer experience, effectively building dealer sales loyalty.
Education
Bachelor's Degree - Business Administration/Management
Merrimack College
North Andover, MA05.2022
No Degree -
Lowell High School
Lowell, MA06.2018
Skills
- Cross-Functional Leadership & Teamwork
- Networking & Electrical Troubleshooting
- System Installation & Maintenance
- Written & Verbal Communication Skills
- Problem-Solving & Decision-Making
- Installing, Configuring, & Troubleshooting systems
- Customer Engagement & Satisfaction
- Risk Assessments & Quality Assurance
- Compliance & Process Improvements
- Microsoft Office (Word, Powerpoint, Excel, Outlook)
Certification
Lean Six Sigma Green Belt Certification
Timeline
Field Service Lead Systems Technician
High Res Biosolutions
05.2022 - Current
ASSEMBLY TECHNICIAN 3
Amazon Robotics
06.2021 - 05.2022
MATERIAL HANDLER
Amazon Robotics
12.2020 - 06.2021
BMW GENIUS
Tulley BMW
07.2020 - 12.2020
Bachelor's Degree - Business Administration/Management
Merrimack College
No Degree -
Lowell High School