Colin Gilchrist
Boston
Summary
IT Systems Administrator with 4 years of experience managing Windows devices in on-premises and Azure environments. Expertise in deploying, configuring, and maintaining Windows servers to enhance performance and security. Proven ability to troubleshoot complex issues and implement proactive measures, resulting in minimized downtime. Strong background in hardware, software, and security planning, with proficiency in both Windows and Linux systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT SYSTEMS ADMINISTRATOR
FOUR POINTS TECHNOLOGY
06.2022 - Current
- Managed IT assets as sole System Administrator, ensuring optimal performance and security across devices.
- Enhanced cloud application security by implementing advanced technology for policy compliance.
- Led server room installation and reconstruction during office relocation, minimizing downtime and maintaining integrity.
- Transitioned device management platform from on-premise to Azure cloud, reconfiguring 80+ devices with minimal user disruption.
- Developed and maintained security policies using Intune, strengthening information security across user machines.
- Monitored system performance, identifying issues early to ensure reliability and operational efficiency.
- Administered user accounts and permissions in Active Directory, enhancing security and compliance measures.
- Provided technical support to users, resolving hardware and software issues efficiently.
IT TECHNICAL SUPPORT TECHNICIAN
FOUR POINTS TECHNOLOGY
06.2021 - 06.2022
- Managed IT systems through maintenance and repair, providing technical support for hardware and software issues.
- Resolved faults and network issues for over 80 users, enhancing overall system reliability.
- Developed proactive maintenance schedules for IT equipment across multiple operating systems.
- Conducted tests and analyzed results to deliver actionable recommendations for performance improvements.
- Facilitated onboarding and offboarding procedures, ensuring seamless access to tools.
- Created user-friendly documentation for IT processes, simplifying user interactions with technology.
- Collaborated with team members to efficiently resolve complex technical challenges.
Education
Master’s - Data Analytics
Boston University Metropolitan College
Boston, MA05-2027
Bachelor of Science - Information Science and Technology
TEMPLE UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY
Philadelphia, PA05-2021
Skills
- Active Directory and Azure Cloud
- Cisco networking
- Device and infrastructure management
- Intune and Microsoft 365
- Roaming profiles management
- Systems administration
- Troubleshooting and user management
- Windows server administration
- Data analysis and technical support
- User training and documentation creation
- Operating systems expertise
- Database administration
- Hardware installation and Linux administration
- Server management and performance tuning
- Scripting languages proficiency
- Patch management strategies
- Onboarding and offboarding processes
Certification
- Azure Security Engineer Associate, 01/14/22, Microsoft
- Azure Network Engineer Associate, 10/07/22, Microsoft
- Azure Solutions Architect Associate, 08/10/22, Microsoft
- Azure Administrator Associate, 08/26/21, Microsoft
- Microsoft 365 Certified: Security Administrator Associate, Microsoft
- Professional Cloud Architect, 11/17/23, GCP
Timeline
IT SYSTEMS ADMINISTRATOR
FOUR POINTS TECHNOLOGY
06.2022 - Current
IT TECHNICAL SUPPORT TECHNICIAN
FOUR POINTS TECHNOLOGY
06.2021 - 06.2022
Master’s - Data Analytics
Boston University Metropolitan College
Bachelor of Science - Information Science and Technology
TEMPLE UNIVERSITY COLLEGE OF SCIENCE AND TECHNOLOGY